Workplace Operations Manager

CHAOS Industries•Washington, DC

9h•$100,000 - $130,000•Onsite

About The Position

CHAOS Industries is seeking an organized, resourceful, and proactive Workplace Operations Manager to own the employee experience of its Washington, D.C. office. The role leads day-to-day workplace operations, manages vendors and services, and runs programs that support a welcoming and effective workplace. The manager will create structure in a fast-moving environment, anticipate employee and team needs, and establish systems and standards that can scale as the company grows. This hands-on position combines long-term workplace planning with practical operational tasks. The manager will coordinate internal teams and external partners to maintain reliable services, well-run spaces, and aligned stakeholders. They will also lead initiatives to improve workplace operations, such as launching service programs, strengthening vendor processes, and improving information and documentation management. The role supports the DC office and building portfolio, collaborating with Facilities, IT, Security, Finance, People, Legal, business leaders, building management, and landlords. CHAOS Industries describes itself as a growing global organization with more than 500 employees across five offices. The position is listed with a salary range of $100,000–$130,000, excluding additional compensation such as bonuses, equity, and benefits.

Requirements

5–7 years of experience in workplace, office management, facilities, operations, or a related field.
Experience managing vendors and service contracts and owning a budget.
Exceptional organizational skills and attention to detail.
Strong project management instincts and ability to juggle multiple priorities simultaneously.
Hands-on, no-task-too-small attitude, combined with strategic judgment about when to create a system and when to act directly.
Ability to work independently, identify what needs to be done, and move work forward without extensive direction.
Service-oriented, hospitality mindset and genuine interest in the employee experience.
Comfort building structure in ambiguous, fast-paced environments.
Excellent written and verbal communication skills across technical and non-technical teams.
Comfort learning and administering new operational tools and systems.
Curious, resourceful, and proactive approach, including an interest in figuring things out and improving how work is done.

Responsibilities

Own day-to-day operations across the DC building portfolio and serve as the primary point of contact for employees, building management, and landlords.
Manage workplace services, including snack and beverage programs, office supplies, lunch services, mail and deliveries, and other on-site amenities.
Source, onboard, and manage workplace vendors, including contracts, pricing, service levels, invoicing, and performance reviews.
Plan and run DC events and experiences, including team gatherings, all-hands meetings, leadership visits, and seasonal programming.
Manage the DC workplace budget by tracking spending, forecasting needs, and identifying savings without sacrificing quality.
Partner with Facilities on maintenance, repairs, space moves, and building issues, ensuring requests are resolved promptly.
Support DC office expansions, renovations, and relocations, owning defined portions from planning through occupancy.
Coordinate with IT, Security, Finance, People, Legal, and business leaders.
Maintain accurate records for leases, floor plans, workplace standards, vendors, and operational documentation.
Develop standardized documentation, workflows, and repeatable workplace operations processes.
Gather employee feedback and use it to improve services, spaces, and programs.
Help create scalable workplace practices for a growing global organization.