Workplace Operations Manager

Verkada • New York City, NY

2d • Onsite

About The Position

The Workplace Operations Manager facilitates an exceptional office experience and provides operational support with a strong focus on customer service. Working with the Global Real Estate team, this role helps provide and maintain high-quality facilities and employee experiences. The position is based in New York City and oversees the New York and Philadelphia offices. The successful candidate thrives in a fast-paced, evolving environment, communicates effectively, prioritizes and executes tasks, and brings self-motivation, a positive attitude, and a growth and development mindset.

Requirements

• Passion for exceptional customer service through human connection and ongoing operational support.
• At least 5 years of management experience or related project management experience.
• At least 5 years of workplace services experience.
• Strong interpersonal and communication skills, including the ability to build relationships across departments and collaborate.
• Strong organizational and planning skills, with the ability to prioritize and manage multiple tasks, projects, and changing priorities.
• Strong financial acumen and a solid understanding of budget tracking and maintenance.
• Willingness and ability to work onsite five days per week.
• Independent authorization to work in the United States; visa sponsorship is not available.

Nice To Haves

• Strong knowledge of mechanical systems, including HVAC, fire and life safety, and plumbing.

Responsibilities

• Serve as the first point of contact and local representative of the Global Real Estate team.
• Provide operational support and maintain an organized, visually pleasing facility to create a positive employee experience.
• Help maintain and improve workplace programs, including mailroom operations, internal events, and food and beverage programs.
• Build relationships with business partners and leaders to assess team allocations, occupancy needs, and conference room usage.
• Identify proactive solutions and improvements through observation.
• Maintain accurate spatial data in the space management tool.
• Participate in building audits to verify employee locations, furniture layouts, and room configurations in the space management tool.
• Coordinate with Space Planning to maintain space standards and ratios for online and offline rooms, office standards, and solutions, and define space-related programs that improve the team member experience.
• Build and maintain relationships with building vendors, including landlords and food and beverage partners.
• Maintain budgets and track expenses across multiple areas of the business.
• Act as the single point of contact for building-related issues.
• Connect employees with the broader Verkada Business Operations teams.
• Provide other site-specific duties and support as required.

Benefits

• Healthcare programs tailored to personal health and financial well-being needs.
• At least one medical plan with employee premiums fully covered and family premiums 80% covered under all plans.
• Nationwide medical, vision, and dental coverage.
• 401(k) retirement plan with employer matching contributions beginning January 2027.
• Health Savings Account with annual employer contributions.
• Flexible Spending Account with tax-saving options.
• Expanded mental health support.
• Paid parental leave.
• Fertility benefits.
• Paid holidays, firmwide extended holidays, flexible PTO, and personal sick time.
• Professional development stipend.
• Wellness and fitness benefits.
• Healthy lunches provided daily.
• Commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed