Workplace Services Program Supervisor - Workplace Services Program Manager
About The Position
The Workplace Services Program Supervisor oversees Workplace Services programs supporting AEP corporate facilities, with significant responsibility for the workplace experience at 1 Riverside Plaza and related corporate locations. Programs may include corporate dining, café and hospitality, executive dining, printshop and mail services, package management, and related program planning. The posting also includes a Workplace Services Program Manager grade level, which has increased educational, skill, or experience requirements beyond the supervisor qualifications described. The role leads program support services, develops and communicates service guidelines with management and employees, and directs support staff in daily program operations. It also works with procurement on contracts and proposals, monitors supplier performance and contract compliance, reviews processes for improvements, and provides performance, usage, and budget data to support program oversight.
Requirements
- Bachelor’s degree in Business Administration or a related field.
- Minimum of eight years of combined experience in Workplace Services operations or experience associated with management functions in a service environment.
- Experience managing programs with an emphasis on contract compliance, budget, and vendor performance.
- Strong data and analysis skills.
- Strong management skills.
- Ability to work with various levels of management.
- Strong oral and written communication skills.
- Strong prioritization skills to handle multiple projects.
Nice To Haves
- Previous supervisory experience.
- Develop a thorough understanding and knowledge of Workplace Program corporate support programs.
- Establish effective communication channels with internal and external customers around all aspects of the workplace program’s function.
Responsibilities
- Lead delivery of program-related support services.
- Work with area management and employees to develop and communicate Workplace Services program guidelines for consistent and reliable services.
- Direct Workplace Programs support staff in daily operational tasks.
- Coordinate with procurement on program-related contract activity, including requests for proposals, proposal analysis, and contract renewals.
- Review program processes continuously and recommend improvements based on industry best practices and internal trends and needs.
- Work with supplier partners to support accountability for performance, issue resolution, contract compliance, invoice accuracy, and service quality.
- Provide performance metrics and benchmarking data, along with usage, budget, and tracking data as required.
Benefits
- AEP describes its benefits package as comprehensive and intended to support and enhance employees’ overall well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
