Workplace Experience Supervisor

CBRE HV•San Francisco, CA

11h•$98,000 - $112,000

About The Position

As a CBRE Workplace Experience Supervisor, you supervise employees responsible for delivering workplace experience services. The role is part of the Workplace Experience function, which provides customer service to clients and visitors at a designated building. You coordinate daily team activities, respond to customer requests and complaints, maintain service-delivery tools and records, and support vendors, safety, and business continuity. You also guide the team in applying workplace practices and procedures and help ensure personal and team outcomes support customer objectives.

Requirements

High school diploma or GED.
5+ years of job-related experience.
In-depth understanding of a range of processes, procedures, systems, and concepts within the job function, and basic knowledge of related job functions.
Ability to explain complex concepts or sensitive information.
Expert knowledge of Microsoft Office products, such as Word, Excel, and Outlook.
Excellent organizational skills and a master-level inquisitive mindset.

Nice To Haves

Prior shift leader or supervisory experience.

Responsibilities

Coordinate and manage the team's daily activities, establish work schedules, assign tasks, and cross-train staff.
Maintain records of costs incurred by workplace team activities and review invoices as needed.
Respond to customer requests and complaints about the experience services department.
Approve client materials, ensure they align with brand guidelines, and maintain the integrity of databases and other digital tools associated with service delivery.
Develop and maintain vendor partnerships to support cost-saving efforts, assist with negotiations for contract services, and confirm vendors have current proof of insurance and contractual documentation.
Deliver a world-class orientation experience to new employees and establish techniques to help the team meet its objectives.
Enforce safety standards with employees, clients, and vendors.
Assist in completing the Service Business Continuity plan.
Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
Ensure personal and team outcomes positively affect customer objectives.
Lead by example, model behaviors consistent with CBRE RISE values, guide the team in applying basic knowledge of practices and procedures, and work to build consensus.