Workplace Experience Coordinator
About The Position
The Workplace Experience Coordinator is a key member of Cushman & Wakefield’s onsite account team and broader Workplace Experience team. The role supports a productive, engaging, and well-supported workplace where employees can thrive in a dynamic environment. The Coordinator is responsible for designated zones or buildings and serves as the first point of response for employee questions and needs. The role also ensures daily space readiness and proactively identifies and resolves issues that could affect employees. The position calls for a collaborative self-starter with strong communication and problem-solving skills who can provide an elevated experience to employees and visitors.
Requirements
- At least 2 years of related work experience in real estate services, travel or hospitality, retail, or customer service, or a college degree.
- Strong verbal and written communication skills, including the ability to interact professionally with executive-level clients and people at all levels.
- Emotional intelligence and empathy.
- Attention to detail and strong organizational skills.
- Ability to be proactive and act with minimal information.
- Integrity, accountability, self-awareness, a strong work ethic, and business acumen.
- Professional and approachable demeanor and appearance.
- Ability to work under pressure while remaining calm.
- Proficiency with Microsoft Suite and willingness to learn proprietary technology tools.
Responsibilities
- Provide high-touch support to employees, including tools, information, wayfinding, and other assistance.
- Welcome employees and guests and create a positive, professional first impression.
- Cultivate and maintain trusted relationships with end users and cross-functional colleagues.
- Respond to user questions, troubleshoot issues, and follow up as needed.
- Regularly assess workspaces, conference rooms, and offices to ensure they are equipped and ready for employees.
- Proactively submit work orders for repairs, maintenance, and broken or missing furniture before users are affected.
- Educate employees and visitors about equipment, processes, space use, workplace protocols, and etiquette.
- Address employee complaints, questions, concerns, and suggestions, and follow up when needed.
- Gather quantitative and qualitative customer feedback about service needs and share relevant information with managers.
- Follow escalation protocols and understand cross-functional teams’ responsibilities.
- Identify and escalate process-improvement opportunities and collaborate on new solutions.
Benefits
- Eligible employees may enroll in health, vision, and dental insurance programs.
- Flexible spending accounts and health savings accounts.
- Retirement savings plans.
- Life and disability insurance programs.
- Paid and unpaid time away from work.
- Competitive pay.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
