Workplace Experience Coordinator

Chime Financial, Inc•New York, NY

2d•$31 - $43•Onsite

About The Position

Chime is hiring a Workplace Experience Coordinator for our New York City office. This role will own a core set of the day-to-day operations of the office space, working closely with the Workplace Experience Lead and Regional Workplace Manager. The position offers an opportunity to shape how the space operates and scales as the office grows. The ideal candidate will be detail-oriented, proactive, and treat the office as something they are building and improving, not just maintaining. This role requires a hands-on approach, ownership of tasks, and early escalation of issues with sufficient context. The role is expected to be in the office five days a week.

Requirements

1–3 years of experience working in a fast-paced environment in a Workplace or Facilities role.
A strong service mindset - you go above and beyond for people and follow through on what you own.
Strong organization and attention to detail, with the ability to manage multiple day-to-day tasks.
Curiosity about how and why things work, and an eye for where the Chimer experience breaks down - you notice the small friction points and speak up about them.
Good judgment in knowing when to decide, when to ask, and when to escalate.
Clear, friendly communication with Chimers, vendors, and building partners.
Open to feedback and willing to adjust - you try something, see how it goes, and make changes as needed.
Familiarity with Google Workspace, Slack, Envoy, and Jira, and comfort using AI tools to work faster and smarter - or the ability to pick up new tools quickly.
Ability to lift 50 lbs.
Availability to be onsite five days a week, with occasional early mornings, evenings, or weekends as business needs require.

Responsibilities

Create an exceptional day-to-day workplace experience in our New York City office, ensuring the space feels welcoming, functional, and ready for Chimers to do their best work.
Serve as a friendly and reliable first point of contact for workplace questions, requests, and onsite needs, helping Chimers navigate the office and connecting them to the right resources when needed.
Partner closely with Workplace Experience teammates and cross-functional partners, including Culinary, IT, People Experience, Safety and Security, and Internal Comms to create a seamless Chimer experience.
Support onsite meetings, team gatherings, events, and other moments that bring Chimers together, taking ownership of setup, execution, and breakdown.
Own day-one workplace experience for new hires, including desk setups, welcome materials, and office orientation tours to help new Chimers feel set up for success from day one.
Own day-to-day mail and package operations, including scanning incoming items into Chime’s digital mail system and keeping deliveries organized.
Coordinate day-to-day facilities requests and vendor visits, tracking each one through completion and escalating anything that needs a decision.
Maintain accurate workplace documentation, inventories, and operational processes while identifying opportunities to improve how the office operates over time.
Bring a proactive, hands-on approach to the workplace – notice the details, anticipate needs, and jump in to solve problems to keep the office running smoothly.