Workplace Experience Coordinator

JLL•Huntsville, AL

6d•Onsite

About The Position

The Workplace Experience Coordinator serves as the primary driver and logistics coordinator for client facility tours throughout JLL’s Huntsville portfolio while delivering onsite workplace support. The role creates a seamless, professional experience for tour participants, employees, vendors, and visitors through responsive customer service, operational coordination, and attention to detail. It supports daily workplace operations, conference room management, facilities coordination, and equipment readiness while helping maintain a safe, organized, and welcoming environment across the portfolio. The coordinator drives scheduled client facility tours in a fifteen-passenger Sprinter van and works with client business groups to coordinate tour logistics. The role also supports employees with workplace resources and meeting spaces, coordinates with facility teams and vendors, and performs routine vehicle, equipment, and safety checks. This is an onsite position in Huntsville, Alabama, with a flexible schedule and occasional overtime based on business and tour requirements. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

High school diploma, GED, or equivalent certification.
Valid driver’s license with a clean DMV driving record.
Ability to pass a Department of Transportation (DOT) physical examination.
Must be a United States citizen.
Strong customer service and interpersonal communication skills.
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
Ability to safely lift and carry up to 50 pounds and perform frequent walking, standing, bending, and reaching throughout the workday.
Candidates must be authorized to work in the United States without sponsorship; visa sponsorship is not provided.

Nice To Haves

Two or more years of customer service or workplace support experience.
Experience supporting workplace operations, facilities coordination, or hospitality services.
Familiarity with conference room technology and audio-visual systems.
Strong organizational skills and ability to manage multiple priorities and last-minute changes.
Experience coordinating with vendors, contractors, or building management teams.
Ability to work flexible schedules, including occasional overtime for tours and special events.
Detail-oriented mindset with a proactive approach to workplace support and service delivery.

Responsibilities

Serve as the primary driver for scheduled client facility tours using a fifteen-passenger Sprinter van and coordinate tour logistics with client business groups.
Maintain tour readiness by stocking supplies, organizing safety equipment, and keeping tour vehicles clean, fueled, and prepared for use.
Conduct routine vehicle inspections and coordinate maintenance, including oil changes, tire rotations, fluid checks, and manufacturer recall servicing.
Assist employees with conference room reservations, workplace resources, audio-visual systems, Wi-Fi connectivity, and meeting space setup.
Coordinate with facility management teams, landlords, cleaning crews, and third-party vendors to maintain uninterrupted workplace services and high presentation standards.
Support workplace operations through signage updates, package preparation, shipment labeling, phone list maintenance, badge processing, and new hire/vendor briefing coordination.
Perform routine equipment and safety checks, including AED inspections and Xerox machine servicing, and provide backup support for beverage and coffee equipment maintenance.