Workplace Experience Coordinator

Cushman & Wakefield•Irving, TX

2d•Onsite

About The Position

The Workplace Experience Coordinator is a key member of Cushman & Wakefield’s onsite account team and broader Workplace Experience team. The role supports an environment where employees can feel productive, engaged, and well supported. The Coordinator is responsible for designated zones or buildings, serving as the first line of response to employee questions and needs while ensuring spaces are ready for daily use. The role proactively identifies and addresses issues before they affect employees and provides a welcoming, professional experience to employees and visitors.

Requirements

Minimum of 2 years of related work experience in real estate services, travel or hospitality, retail, or customer service, or a college degree.
Professional, polished verbal and written communication skills, including comfort corresponding with executive-level clients and interacting with people at all levels.
Exceptional emotional intelligence and empathy.
Strong organizational skills and attention to detail; self-starter.
Proactive, can-do approach and ability to act with minimal information.
Integrity, accountability, self-awareness, strong work ethic, and business acumen.
Approachable and professional appearance, manner, and demeanor.
Ability to work under pressure while remaining calm.
Ability to use Microsoft Suite and learn proprietary technology tools.

Responsibilities

Provide high-touch support to employees, including tools, information, assistance, and wayfinding.
Welcome employees and guests and provide a positive, professional first impression.
Build and maintain trusted relationships with end users and cross-functional colleagues.
Respond to user questions, troubleshoot issues, and follow up as needed.
Assess workspace readiness and ensure workspaces, conference rooms, and offices are properly equipped and ready for employees.
Submit work orders for repairs, maintenance, or broken or missing furniture before users are affected.
Educate employees and visitors about equipment, processes, space use, workplace protocols, and etiquette.
Address employee complaints, questions, concerns, and suggestions, and follow up when needed.
Collect quantitative and qualitative customer feedback about service needs and share relevant information with managers.
Follow escalation protocols and understand cross-functional teams’ responsibilities.
Identify and escalate process improvement opportunities and collaborate on new solutions.