Workplace Experience Supervisor

CBRE HV•San Francisco, CA

16h

About The Position

As a CBRE Workplace Experience Supervisor, you will supervise employees who oversee workplace experience services and help provide world-class customer service to clients and visitors of a designated building. You will coordinate daily team activities, support service delivery, manage vendor relationships, and ensure team practices align with safety standards and CBRE RISE values. The role has a direct impact on team and related-team objectives, as well as customer outcomes.

Requirements

High school diploma or GED.
Five or more years of job-related experience.
In-depth understanding of a range of processes, procedures, systems, and concepts within the role’s job function, and basic knowledge of related job functions.
Ability to explain complex concepts or sensitive information.
Expert knowledge of Microsoft Office products, such as Word, Excel, and Outlook.
Excellent organizational skills and a master-level inquisitive mindset.

Nice To Haves

Prior shift leader or supervisory experience.

Responsibilities

Coordinate and manage the team’s daily activities; establish work schedules, assign tasks, and cross-train staff.
Maintain records of costs incurred by workplace team activities and review invoices as needed.
Respond to customer requests and complaints about the experience services department.
Approve client materials and ensure they align with brand guidelines.
Maintain the integrity of databases and other digital tools associated with service delivery.
Develop and maintain vendor partnerships with the intention of cost-saving efforts; assist with negotiations for contract services.
Confirm vendors have current proof of insurance and contractual documentation.
Deliver a world-class orientation experience to new employees.
Establish new techniques to help the team meet its objectives.
Enforce safety standards with employees, clients, and vendors.
Assist in completing the Service Business Continuity plan.
Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
Ensure personal and team outcomes positively impact customer objectives.
Lead by example and model behaviors consistent with CBRE RISE values.
Guide the team through the application of basic knowledge of practices and procedures, and work to build consensus.