Workplace Experience Supervisor - Washington, D.C

CBRE HV•Washington, DC

About The Position

The Workplace Experience Supervisor oversees employees who deliver workplace experience services and helps provide world-class customer service to clients and visitors at a designated building. The role supervises the team’s daily work, supports service delivery, and helps ensure a positive workplace experience for employees and clients. The Supervisor manages team schedules and tasks, maintains records and reviews invoices, responds to customer requests and complaints, and ensures client materials follow brand guidelines. The role also maintains service-related databases and digital tools, develops vendor partnerships, supports contract-service negotiations, and verifies vendor insurance and contractual documentation. Additional responsibilities include delivering orientations to new employees, enforcing safety standards, supporting the Service Business Continuity plan, resolving complex problems, and guiding the team in line with CBRE RISE values.

Requirements

Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
A minimum of 2 years of front desk, concierge, customer service, or other hospitality experience.
Open and flexible work schedules.
Ability to comprehend, interpret, and act on instructions.
Comfort meeting and engaging with new people in a warm manner, assessing circumstances, empathizing, and offering help.
Strong attention to detail and verbal and written communication skills.
Ability to perform work requiring significant walking or other mobility, extended standing, reaching, bending, stooping, pushing and/or pulling, and frequent lifting of up to 40 pounds.
In-depth knowledge of Microsoft Office products, such as Word, Excel, and Outlook.
Strong organizational skills and an inquisitive mindset.

Nice To Haves

Bachelor’s degree preferred.
3–5 years of relevant experience.

Responsibilities

Coordinate and manage the team’s daily activities.
Establish work schedules, assign tasks, and cross-train staff.
Maintain records of costs incurred by workplace team activities and review invoices as needed.
Respond to customer requests and complaints about the experience services department.
Approve client materials and ensure they align with brand guidelines.
Maintain the integrity of databases and other digital tools associated with service delivery.
Develop and maintain vendor partnerships with the intention of achieving cost savings.
Assist with negotiations for contract services.
Confirm vendors have current proof of insurance and contractual documentation.
Deliver a world-class orientation experience to new employees.
Establish new techniques to help the team meet its objectives.
Enforce safety standards with employees, clients, and vendors.
Assist in completing the Service Business Continuity plan.
Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
Ensure personal and team outcomes positively affect customer objectives.
Lead by example and model behaviors consistent with CBRE RISE values.
Guide the team in applying basic knowledge of practices and procedures.
Work to build consensus.