Workplace Program Manager

Toast • Boston, MA

2d • Hybrid

About The Position

Toast is hiring a Workplace Program Manager to serve as the strategic owner of workplace environments and operations across the Americas. This individual-contributor role combines operational leadership, program management, and culture-building. The manager will establish and scale the regional workplace experience program, oversee outsourced vendors, set service standards and performance measures, create scalable operating procedures, and deploy workplace technologies. The team is building its operational infrastructure while continuing to run day-to-day operations, so the role requires ownership and comfort working through ambiguity.

The role is hybrid and requires three days in the Boston office. The Workplace Program Manager will collaborate with internal teams and vendor partners to deliver consistent workplace services, support regional growth, and make physical spaces welcoming, collaborative, and aligned with Toast’s values. The position also uses workplace data and analytics to inform service improvements, space planning, and real estate strategy.

Requirements

• At least 6 years of progressive experience in facilities management, workplace experience, or corporate real estate operations in a fast-growing, matrixed environment.
• Proven experience managing complex outsourced vendor programs, including integrated facilities management or other third-party providers, contracts, vendor KPIs, and SLAs.
• Strong program and project management skills.
• Demonstrated ability to build processes, templates, and SOPs from scratch while maintaining daily operations.
• Strong relationship-building and cross-functional collaboration skills, including experience partnering with Inclusion teams, ESG or philanthropic groups, IT, Security, and HR.
• Hands-on experience implementing workplace management tools and using analytics dashboards to support data-driven decisions.
• Financial literacy and comfort managing budgets, reviewing purchase orders, tracking vendor invoices, and identifying cost-efficiency opportunities.
• Comfort working in ambiguity and an ownership-oriented approach to solving problems.

Nice To Haves

• Familiarity with agile methodologies, change management strategies, or acting as a functional Product Owner.
• Experience with workplace management tools such as Robin, Envoy, Elogbooks, or FM Systems.

Responsibilities

• Own the AMER Workplace Experience program and establish its roadmap, service-level agreements, and performance scorecards.
• Direct and manage outsourced partners for integrated facilities management, janitorial services, catering, security, and facilities maintenance.
• Set key performance indicators and feedback loops to measure workplace performance, employee satisfaction, and space utilization.
• Build, document, and roll out standardized operating frameworks and SOPs across AMER sites.
• Partner with leadership on operating-expense budgets, vendor cost management, contract negotiations, and quarterly financial forecasts.
• Manage regional workplace initiatives, site refreshes, vendor transitions, and associated change management from end to end.
• Use scrum methodologies to plan and deliver iterative workplace improvements across AMER sites.
• Collaborate with Inclusion & Diversity, Toast.org, People/HR, and Internal Communications on workplace strategies that reflect company values.
• Lead local workplace programming, community involvement, social activities, and sustainability initiatives.
• Champion Toast’s One Team mission in employee interactions and workplace experiences.
• Evaluate, deploy, and manage workplace technologies such as desk and room booking platforms, visitor management, event technology, and occupancy sensors.
• Turn workplace data and space analytics into insights for real estate strategy, space planning, and service offerings.
• Manage program budgets, review purchase orders, track vendor invoices, and identify cost-efficiency opportunities.

Benefits

• Competitive compensation and benefits intended to support a healthy lifestyle and flexibility for changing needs.
• Cash compensation such as overtime and bonus or commissions, if eligible.
• Equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed