Principal Coordinator, Security Operations Specialist, Global Workplace Services

Capital One•McLean, VA

About The Position

The Principal Coordinator, Security Operations Specialist carries out day-to-day activities in Capital One’s Global Security Operation Center (GSOC), a 24/7 security and intelligence function that evaluates and reports on hazards and threats to the company, including natural disasters, terror attacks, civil unrest, workplace violence, and facility intrusion. The role supports the safety and security of employees and the community across Global Workplace Services’ owned and leased properties. The position works rotating shifts, which may include weekends, holidays, evenings, and overnight shifts. The ideal candidate communicates clearly and professionally, builds responsive working relationships, exercises sound judgment and personal accountability, maintains confidentiality, adapts to changing priorities, and works effectively with peers and leaders.

Requirements

At least 2 years of experience in law enforcement, military, corporate security, business continuity, risk, emergency management, or customer service.
At least 1 year of experience with security operations.
At least 1 year of experience with Microsoft Office or Google Suite.

Nice To Haves

Bachelor's degree or military experience.
3 or more years of experience in the security field.
At least 1 year of experience with emergency communication operations.
At least 1 year of experience with situational awareness tools, for example NC4 and VCC.
At least 1 year of SOC experience.
At least 1 year of experience with MAStermind, Lenel, Verint or Genetec video systems, or the D3 report-writing platform.

Responsibilities

Intake critical response communications.
Respond to calls for equipment service and information about security-related technology systems, including phone, email, and emergency mass notification tools.
Monitor and respond to security alarms using alarm monitoring tools, cameras, and intelligence resources to identify and resolve physical security threats.
Synthesize large amounts of information quickly.
Create comprehensive documented records of security-related incidents.
Coordinate routine and critical incident communications.
Understand and apply the proper use of security-related tools and procedures.
Implement access control procedures.
Assist with physical security validations for partners and vendors.
Support general security, first responder, and law enforcement engagement and response to incidents.
Escalate issues to supervisors when appropriate.