Workplace Services Coordinator

JLL•Mountain View, CA

12d•$59,600 - $67,000•Onsite

About The Position

The Workplace Services Coordinator delivers a high-quality client experience across a select portfolio of properties through ticket management, client engagement, proactive communication, and hospitality-focused service. This client-facing role partners with JLL teams, service partners, and the client to strengthen service delivery and create a consistent, high-touch workplace experience. The coordinator works onsite five days a week, supports executive spaces and workplace operations, and contributes to continuous improvement and the client’s workplace strategy.

Requirements

At least 2–3 years of relevant experience in hospitality, facility or property management, building operations, and/or commercial real estate.
Exceptional customer service skills and professionalism, with a passion for hospitality.
Strong collaboration and interpersonal skills and a record of excellent internal and external customer service.
Excellent verbal and written communication skills and the ability to communicate professionally.
Strong organizational and process-management skills.
Ability to solve problems and develop process enhancements.
Ability to work independently, prioritize effectively, and manage time well.
Ability to work respectfully and accountably with diverse teams and lead by example.
Ability to manage multiple priorities and deliver results in a fast-paced environment.
Ability to adapt quickly to new devices, technology, and applications.
Ability to be on their feet for four or more hours at a time while auditing high-rise buildings.
Comfort navigating platforms and apps on a screen or phone, updating responses, and creating work orders.
Ability to adhere to the appearance policy.
Proficiency in Google Suite office tools.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Associate or bachelor’s degree, or equivalent.

Responsibilities

Manage and respond to executive ticket requests, coordinating with the workplace services delivery team to resolve them.
Lead implementation of building-readiness standards for executive spaces and coordinate with local workplace teams to ensure a consistent executive experience.
Identify building operational needs and opportunities to improve workplace experience and reduce friction for employees.
Deliver Workplace Services in line with SLAs, standard processes, professional brand image, and applicable laws and regulations.
Collaborate with other Workplace Services Coordinators to provide high-touch customer service and foster a positive team culture.
Support team leads in incorporating lessons learned and best practices into standard operating procedures and playbooks.
Brief leadership on local developments and support execution of the client workplace strategy.
Support data collection, analysis, and reporting to align services with client goals and objectives.
Meet or exceed individual, team, and client goals and continually improve Experience Service performance.
Collaborate with the account team in delivering Experience Services across workstreams.
Build relationships with client employees and guests, anticipate needs, and provide intuitive service.
Conduct routine workplace walkthroughs and assessments of workspace and soft services for compliance with SLAs, policies, regulations, and performance metrics.
Respond to requests and issues within specified timeframes and follow up personally with employees to ensure timely resolution.
Partner with soft-services providers, including janitorial and mailroom providers, to reinforce service expectations.
Assist with client events and catering as needed.
Assist with third-party vendor and service-partner relationships to maximize service delivery.
Participate in continuous improvement and innovation, including the development and adoption of best practices, tools, and process improvements.
Identify potential risks and escalate them to help prevent privacy breaches, security incidents, or operational disruptions.
Provide administrative support and manage work orders.