Workplace Services Coordinator

JLL • Sunnyvale, CA

3d • $59,600 - $67,000 • Onsite

About The Position

The Workplace Services Coordinator delivers an exceptional client experience through ticket management, client engagement, proactive communication, and high-touch service across a portfolio of properties. This client-facing role builds partnerships among JLL, service partners, and the client while supporting a hospitality-focused workplace environment and continually developing professional skills. The position is onsite five days a week in Sunnyvale, California.

The Coordinator supports executive requests and spaces, helps ensure consistent workplace readiness and service delivery, and identifies operational needs and opportunities to improve the employee experience. The role includes workspace assessments, vendor and service-provider coordination, work-order management, administrative support, data collection and reporting, and collaboration with account teams and leadership. Services must meet applicable service-level agreements, processes, policies, and regulations.

Candidates should have relevant experience in hospitality, facilities or property management, building operations, or commercial real estate; strong customer-service, communication, organizational, and problem-solving skills; and comfort using workplace technology and Google Suite tools. The role also requires the ability to be on one's feet for more than four hours at a time while auditing high-rise buildings. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

• At least 2–3 years of relevant experience in hospitality, facility or property management, building operations, and/or commercial real estate knowledge.
• Exceptional customer-service skills and professionalism, with a passion for hospitality.
• Strong collaboration and interpersonal skills, with a record of excellent internal and external customer service.
• Excellent verbal and written communication skills and the ability to communicate professionally.
• Excellent organizational and process-management skills.
• Ability to solve problems and develop process enhancements.
• Ability to work independently, prioritize, and manage time effectively.
• Ability to work with diverse teams and demonstrate respectful, cooperative, accountable leadership by example.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Ability to adapt quickly to new devices, technology, and applications.
• Ability to be on one's feet for more than four hours at a time while auditing high-rise buildings.
• Comfort using screens or phones to navigate platforms and applications, update responses, and create work orders.
• Adherence to the appearance policy.
• Proficiency with Google Suite office tools.
• Authorization to work in the United States without sponsorship; visa sponsorship is not provided.

Nice To Haves

• Associate's or bachelor's degree, or equivalent, preferred.

Responsibilities

• Manage and respond to executive ticket requests, partnering with the workplace services delivery team to resolve requests and provide high-quality service.
• Lead implementation of building-readiness standards for executive spaces and coordinate with local workplace teams to provide a consistent executive experience across the portfolio.
• Identify building operational needs and opportunities to improve the workplace experience and reduce friction for client employees.
• Ensure Workplace Services meet service-level agreements, standard processes, professional brand standards, and applicable laws, rules, and regulations.
• Collaborate with other Workplace Services Coordinators to provide high-touch service and foster a positive team culture.
• Support team leads in incorporating lessons learned and best practices into standard operating procedures and playbooks.
• Brief leadership on key local developments and contribute to execution of the client workplace strategy.
• Support data collection, analysis, and reporting in alignment with client goals and objectives.
• Meet or exceed performance, team, and client goals, and continually improve Experience Service performance.
• Work collaboratively across account-team workstreams to deliver Experience Services.
• Build lasting relationships with client employees and guests, anticipate needs, and provide intuitive service.
• Maintain a visible presence in the workplace onsite five days a week.
• Conduct routine workspace walkthroughs and assessments of soft-services delivery to check compliance with service agreements, policies, regulations, and performance metrics.
• Respond to requests and issues within the required period and personally follow up with client employees to ensure timely resolution.
• Partner with soft-services providers, including janitorial and mailroom providers, to reinforce service expectations and deliver client value.
• Assist with client events and catering as needed.
• Support third-party vendor and service-partner relationships to maximize service delivery.
• Promote continuous improvement and innovation by using business intelligence and contributing to best practices, tools, process re-engineering, and service-delivery efficiencies.
• Identify potential risks and escalate them as appropriate to prevent privacy breaches, security incidents, or disruptions to client operations.
• Provide administrative support and manage work orders.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed