Workplace Services Coordinator

JLL • Mountain View, CA

10d • Onsite

About The Position

JLL is hiring a Workplace Services Coordinator to support the JLL@Google workplace in Mountain View, California. The coordinator is a visible, trusted presence on campus who helps keep workplace spaces functional, welcoming, and ready for use. The role emphasizes proactive problem-solving, attention to detail, hospitality, and anticipating occupant needs.

The coordinator conducts daily floor rounds, resolves minor issues where possible, prepares meeting rooms and shared spaces, manages supplies and clutter, and responds to occupant questions and requests. The role also involves tracking maintenance and facilities requests, coordinating with facilities managers and service vendors, and assisting with events, desk moves, and other workplace initiatives.

This is an on-site position. Candidates must be authorized to work in the United States without visa sponsorship. Expected compensation is $59,600–$67,000 per year, with final compensation dependent on qualifications, location, market conditions, and internal considerations.

Requirements

• 2–3 years of experience in customer service, hospitality, corporate workplace services, retail leadership, or property operations.
• Strong interpersonal communication skills, with the ability to communicate empathetically, clearly, and professionally in person, through chat, and by email.
• Comfort using digital task-management tools, work order systems, and Google Workspace while also performing hands-on troubleshooting.
• Enjoy being on your feet and moving throughout the day.
• Ability to walk campus grounds, climb ladders safely, and occasionally lift or move supplies weighing up to 20–25 pounds.
• Must be authorized to work in the United States without sponsorship; visa sponsorship is not provided.

Responsibilities

• Conduct daily floor rounds and identify issues such as misplaced items, burned-out lamps, and scuffed surfaces.
• Resolve minor problems in real time, including swapping batteries, replacing cables, touching up surfaces, and resetting furniture.
• Ensure conference rooms, collaborative hubs, and common spaces are tidy, stocked, reset, and ready for use throughout the day.
• Manage office supply inventories and keep assigned zones organized, functional, and free of clutter.
• Answer questions, guide guests, explain campus amenities, and build rapport with on-site teams.
• Respond to occupant requests with urgency and empathy, and personally follow up to confirm satisfactory resolution.
• Share neighborhood updates and commuting alerts, coordinate culture pop-ups, and support workplace events.
• Log, prioritize, and track maintenance and facilities tickets from intake through completion, coordinating with facilities managers.
• Partner with janitorial, event, and specialized vendors to review and maintain service standards.
• Assist the Assistant Facilities Management team with event logistics, desk moves, and seasonal workplace initiatives.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed