Workplace Services Coordinator

JLL • Sunnyvale, CA

2d • $59,600 - $67,000 • Onsite

About The Position

The Workplace Services Coordinator (WSC) is a visible, approachable member of JLL’s Integrated Facilities Management team, responsible for maintaining pristine, safe, functional, and occupant-ready workspaces at the client’s Sunnyvale campus. Reporting to the Assistant Site Services Manager, the coordinator serves as an initial point of contact for customer and building issues, provides responsive customer service, and supports facilities professionals in a fast-paced environment. The role helps reduce response times, improve work-order closure rates, and ensure follow-up in accordance with Service Level Agreement requirements.

The coordinator supports workplace operations through customer inquiry resolution, ticket and work-order management, inspections, workspace readiness, light maintenance, inventory management, vendor performance monitoring, event support, and process improvement. The position is on-site at 555 W. Java Dr., Sunnyvale, California.

Requirements

• High school diploma or GED.
• Experience with data entry, organizing, answering phones, scheduling, and communications.
• Proficiency with technology and ability to adopt new technology and applications quickly.
• Good oral and written communication skills.
• Solutions-oriented approach to problems.
• Customer focus, initiative, urgency, time management, attention to detail, confidence, self-direction, and strong organizational skills.
• Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
• Conflict management skills and ability to work under pressure while remaining calm.
• Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) or Google Workplace Suite.
• Ability to exert up to 20 pounds of force to lift, carry, push, pull, or move objects.
• Ability to lift, move, and use a ladder while following safety precautions.
• Ability to walk and stand for periods while completing daily responsibilities; regularly talk, hear, use hands and fingers to write and type, read information and computer displays, and communicate orally and in writing.
• Must be authorized to work in the United States without sponsorship; visa sponsorship is not provided.

Nice To Haves

• Two to three years of work experience in an administrative, facilities or property management, hospitality, commercial real estate, or professional services industry.
• Eagerness to learn and grow in a fast-paced environment.
• Passion for building communities and connecting individuals.

Responsibilities

• Work with the JLL account team to deliver workplace experiences that support efficiency, productivity, and performance.
• Keep conference rooms and common areas organized, clean, and ready for use.
• Perform building audits and daily site inspections as required.
• Address customer inquiries and concerns, assess facility issues, take corrective action, and follow up to confirm customer satisfaction.
• Respond to facility inquiries and complaints in person, by message or email, or through work orders.
• Create and manage proactive and reactive work orders, assign them as appropriate, and follow assigned tickets through completion.
• Coordinate with the facilities coordinator and vendor partners on work prioritization.
• Address recurring facilities issues or deficiencies in assigned spaces.
• Carry and use appropriate supplies during campus walks; perform minor tasks such as changing light bulbs, wiping walls, moving boxes, replacing ceiling or carpet tiles, and replenishing consumables as appropriate.
• Provide customers and visitors with information about the workplace culture and etiquette, and implement workplace programs in assigned buildings.
• Tag and remove clutter to support a clean work environment.
• Assess space readiness and ensure workspaces, conference rooms, and offices are occupant-ready and stocked.
• Assist with monitoring and assessing vendor performance using scorecards.
• Maintain par-level inventory of office supplies for the building location.
• Evaluate existing methods and identify ways to streamline and improve service delivery and the employee experience.
• Support the events team with power additions and event supplies.
• Collaborate with site facilities leadership on building initiatives and share information about local attractions, events, and relevant local news.
• Support the Assistant Site Services Manager and Site Services Manager on programs, projects, and other reasonable tasks as requested.
• Operate company vehicles safely and properly.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health
• Professional growth, flexibility, and personalized benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED