Workplace Services Coordinator

JLL • Sunnyvale, CA

1d • $59,600 - $67,000 • Onsite

About The Position

The Workplace Services Coordinator (WSC) is the visible, trusted on-site presence for workplace operations in an assigned zone at JLL@Google. The role applies a proactive hospitality mindset to keep campus spaces functional, welcoming, organized, and ready for use. The coordinator conducts floor rounds, identifies and resolves minor issues, prepares meeting and shared spaces, manages supplies, and supports occupants and guests with information and assistance.

The WSC responds to requests with urgency and empathy, tracks maintenance and facilities tickets through completion, coordinates with facilities managers and service vendors, and supports workplace events, desk moves, and seasonal initiatives alongside the Assistant Facilities Management team. The role is on-site in Sunnyvale, California and involves regular movement around campus, including walking and occasional lifting or moving of supplies weighing up to 20–25 pounds.

Requirements

• 2–3 years of experience in customer service, hospitality, corporate workplace services, retail leadership, or property operations.
• Proactive ownership and a natural inclination to notice and resolve issues and improve environments.
• Strong interpersonal communication skills, with the ability to communicate empathetically, clearly, and professionally in person, through chat, and by email.
• Comfort using digital task management, work order systems, and Google Workspace alongside hands-on troubleshooting.
• Enjoyment of being on one's feet and moving throughout the day; ability to walk campus grounds, climb ladders safely, and occasionally lift or move supplies weighing 20–25 pounds.
• Must be authorized to work in the United States without sponsorship; this position does not provide visa sponsorship.

Responsibilities

• Conduct daily floor rounds and proactively identify issues such as misplaced items, burned-out lamps, and scuffed walls.
• Resolve minor issues on the spot, such as swapping batteries, replacing cables, touching up surfaces, or resetting furniture.
• Ensure conference rooms, collaborative hubs, and common spaces are reset, stocked, tidy, and ready for use throughout the day.
• Manage office supply inventories and remove clutter to keep assigned zones organized and functional.
• Serve as a visible, friendly point of contact for workplace operations; answer questions, guide guests, and explain campus amenities.
• Respond to requests with urgency and empathy, and follow up personally to confirm satisfactory resolution.
• Share local neighborhood updates and commuting alerts, coordinate on-site culture pop-ups, and support workplace events.
• Log, prioritize, and track maintenance and facilities tickets from intake through completion, coordinating with facilities managers.
• Partner with janitorial, event, and specialized vendors to review and maintain service standards.
• Assist the Assistant Facilities Management team with on-site event logistics, desk moves, and seasonal workplace initiatives.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed