Workplace Services Coordinator

JLL • Sunnyvale, CA

3d • $59,600 - $67,000 • Onsite

About The Position

At JLL@Google, the Workplace Services Coordinator provides proactive, hospitality-focused support for the campus workplace. The coordinator serves as a visible, trusted presence in assigned areas, anticipating occupant needs, resolving minor issues, and helping make workplace spaces functional, organized, welcoming, and ready for collaboration.

The role includes conducting daily floor rounds; performing minor on-the-spot fixes; resetting and stocking meeting rooms and shared spaces; managing supplies and clutter; assisting occupants and guests; responding personally to requests; and helping foster campus community. The coordinator also logs and tracks facility requests, works with facilities managers and service vendors, and supports events, desk moves, and other workplace initiatives. This is an on-site position in Sunnyvale, California.

Requirements

• 2–3 years of experience in customer service, hospitality, corporate workplace services, retail leadership, or property operations.
• Proactive ownership and a demonstrated inclination to notice and resolve issues.
• Strong interpersonal communication skills, including communicating with empathy, clarity, and professionalism in person, through chat, and by email.
• Comfort balancing digital task management, including work order systems and Google Workspace, with hands-on troubleshooting.
• Comfort being on one's feet and moving throughout the day, walking campus grounds, safely climbing ladders, and occasionally lifting or moving supplies weighing up to 20–25 lbs.
• Must be authorized to work in the United States without sponsorship; visa sponsorship is not provided.

Responsibilities

• Conduct daily floor rounds to identify and address issues with workplace spaces and equipment.
• Carry supplies and perform small fixes, such as replacing batteries or cables, touching up surfaces, and resetting furniture.
• Ensure conference rooms, collaborative areas, and common spaces are tidy, stocked, and ready for use.
• Manage office supply inventories and remove clutter from assigned zones.
• Answer questions, guide guests, explain campus amenities, and build positive relationships with on-site teams.
• Respond to occupant requests with urgency and empathy, and follow up to confirm satisfactory resolution.
• Share campus, neighborhood, and commuting updates and help coordinate culture pop-ups and workplace events.
• Log, prioritize, and track maintenance and facilities tickets through completion, coordinating with facilities managers.
• Partner with janitorial, event, and specialized vendors to review and maintain service standards.
• Assist the Assistant Facilities Management team with event logistics, desk moves, and seasonal workplace initiatives.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and a comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed