Workplace Services Coordinator

JLL • Sunnyvale, CA

4d • $59,600 - $67,000 • Onsite

About The Position

The Workplace Services Coordinator (WSC) is a visible, approachable member of the Integrated Facilities Management team who helps ensure that workspaces are pristine, safe, functional, organized, and ready for occupants. The role provides first-level response to customer and building issues, supports timely work-order resolution, and follows up with customers to meet Service Level Agreement requirements. The coordinator works with the JLL account team and site facilities leadership to deliver a positive workplace experience, support workplace programs and events, and improve service delivery. This on-site position is located in Sunnyvale, California, and reports to the Assistant Site Services Manager.

Requirements

• High school diploma or General Equivalency Diploma (GED).
• Experience with data entry, organizing, answering phones, scheduling, and communications.
• Proficient technology skills and ability to quickly adopt new technology and applications.
• Good oral and written communication skills.
• Solutions-oriented approach to problems.
• Customer focus, initiative, sense of urgency, and time-management skills.
• Detail-oriented, confident, self-starting, with exceptional organizational skills.
• Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
• Conflict-management skills and ability to work under pressure while remaining calm.
• Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) or Google Workplace Suite.
• Ability to safely operate company vehicles.
• Ability to exert up to 20 pounds of force to lift, carry, push, pull, or move objects.
• Ability to lift, move, and use a ladder while following safety precautions.
• Ability to walk and stand for periods while completing daily responsibilities, and regularly talk, hear, and use hands and fingers to write and type.
• Ability to read and understand information presented orally and in writing, communicate information clearly, and use vision to read printed material, graphics, and computer displays.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Two to three years of work experience in an administrative, facilities or property management, hospitality, commercial real estate, or professional services industry.
• Eagerness to learn and grow in a fast-paced environment.
• Passion for building communities and connecting individuals.

Responsibilities

• Work with the JLL account team to deliver workplace experiences that promote efficiency, productivity, and performance.
• Keep conference rooms and common areas clean, organized, usable, and ready for occupants; perform building audits as required.
• Respond to facility inquiries and complaints, assess issues, take corrective action, and follow up with customers to confirm satisfaction.
• Handle customer communications in person, by message, email, or work order.
• Create proactive and reactive work orders, assign them as appropriate, and follow assigned tickets through completion.
• Coordinate work-order priorities with the facilities coordinator and vendor partners.
• Identify and address frequent facilities issues or deficiencies in assigned spaces during daily walks.
• Perform appropriate minor workplace upkeep, such as changing light bulbs, wiping walls, moving boxes, replacing ceiling or carpet tiles, and replenishing consumables.
• Provide customers and visitors with information about the cultural work environment and workplace etiquette.
• Understand and execute workplace programs in assigned buildings, and tag and remove clutter to support a clean work environment.
• Assess space readiness and ensure workspaces, conference rooms, and offices are occupant-ready and stocked.
• Complete daily site inspections within the assigned building portfolio.
• Assist with monitoring and assessing vendor performance using scorecards.
• Maintain par-level inventory of office supplies for the building location.
• Evaluate existing methods and identify process improvements that streamline and enhance service delivery and the employee experience.
• Support the events team with power adds and event supplies.
• Collaborate with site facilities leadership on building initiatives that connect customers and share information about local attractions, events, and relevant local news.
• Support the Assistant Site Services Manager and Site Services Manager on new programs, projects, and other reasonable tasks as requested.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED