Wireless Retail Store Manager DURANGO | S Camino Del Rio

Arch Telecom•Durango, CO

16d•$60,000 - $100,000

About The Position

The Wireless Retail Store Manager leads a retail team and serves as a brand ambassador, creating energy and excitement around wireless products and services while keeping customer needs the focus. The manager builds customer relationships, identifies individual needs, and educates customers through hands-on demonstrations and recommendations for devices, service plans, accessories, and Internet of Things products. The role oversees store functions, including sales, inventory, and implementation of new programs and initiatives, and is accountable for meeting or exceeding sales goals. The manager leads by example in providing patient, honest, and empathetic service; using digital tools to support customer interactions and onboarding; and demonstrating network coverage, plans, and device and account inspection, review, and troubleshooting. The position also includes completing training, coordinating with colleagues across business and customer service channels to resolve issues and identify small-business leads, and fostering team accountability and a positive customer experience.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Leadership ability and confidence in a fast-paced sales environment.
Competitive drive.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work, specified as 45 hours.

Responsibilities

Lead the retail team by example and share best practices while serving customers and resolving issues.
Create an energetic, customer-focused shopping experience and build new and existing customer relationships.
Explore customer needs and provide hands-on demonstrations of current technology.
Oversee store sales, inventory, and implementation of new store programs and initiatives.
Ensure the store meets or exceeds sales goals.
Recommend personalized solutions, including devices, service plans, accessories, and Internet of Things products.
Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and promote shared accountability for company success.