Retail Assistant Store Manager

Kendra Scott•Kansas City, MO

15d•Onsite

About The Position

The Assistant Store Manager supports the Store Manager in developing and implementing the store’s business strategy and leading the brand experience. This full-time role trains and coaches the team to provide memorable guest experiences, achieve revenue targets, support philanthropic impact, and deliver operational excellence. The Assistant Store Manager also represents Kendra Scott’s culture and may take ownership of a specific area of responsibility to improve store performance.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, and strong priority-setting and time-management skills.
Experience leading and developing teams, with an interest in making a significant impact on others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and the brand’s values of Family, Fashion, and Philanthropy.
Willingness to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

Model, teach, and coach WOW customer service and ensure guests feel welcome.
Train and develop team members to deliver strong guest experiences.
Help develop short- and long-term business plans and drive key performance indicators and sales.
Use reporting and daily sales trends to make timely decisions that support store financial goals.
Motivate, recognize, and develop team members through feedback, teaching, and coaching.
Support positive guest experiences on the sales floor and at events.
Increase brand awareness through philanthropic efforts, community initiatives, and traffic-driving activities.
Help achieve event and giveback goals and acquire new customers.
Ensure audit and shrink results meet Asset Protection Standards and follow company policies and procedures.
Communicate clearly, listen actively, and provide ongoing performance feedback.
Collaborate with others and promote idea sharing and mutual accountability.
Take responsibility for personal and team actions and make sound decisions, including when information is incomplete.