General Manager

BROAD RIVER RETAIL•Wilson, NC

16d•Onsite

About The Position

Broad River Retail is seeking a hands-on Retail Sales Leader to manage a retail location and lead a team of 10 or more Home Furnishing Consultants. The General Manager reports directly to the Multi-Unit leader for their area and is part of Retail Performance. The role is responsible for driving sales results, coaching and developing employees, hiring and retaining talent, executing sales strategies, and ensuring consistent processes, strong showroom operations, and an excellent customer experience. The General Manager leads sales activities and initiatives, teaches and validates the sales process, monitors weekly performance measures, and oversees showroom appearance and price-tagging standards. The role also participates in calls reviewing store results, staffing, marketing feedback, and sales opportunities. This is an in-store, customer-facing position primarily performed on the sales floor. The schedule is flexible and requires 40 or more hours per week, including nights and weekends. Physical duties may involve extended and frequent standing, walking, moving, and lifting.

Requirements

At least 5 years of experience in furniture sales management, including store-level general management.
Proven success in high-volume, fast-paced, commission-based retail environments.
Leadership experience managing teams of 10 or more associates.
Excellent interpersonal, communication, and presentation skills.
Professionalism and discretion when handling confidential information.
Strong problem-solving, analytical, and time-management abilities.
Self-motivation and ability to learn quickly and manage multiple tasks independently.
Proficiency with technology, including iPads and tablets, and basic math skills.
Willingness to work a flexible schedule of 40 or more hours per week, including nights and weekends.
Ability to perform essential physical duties, which may include extended and frequent standing, walking, moving, and lifting; reasonable accommodations may be made under the ADA.

Responsibilities

Champion the company’s mission, values, and customer beliefs.
Lead all sales activities and initiatives.
Oversee consistent implementation of processes and policy standards across stores.
Own and drive sales performance at a retail location with 10 or more Home Furnishing Consultants.
Recruit, hire, and retain top talent.
Instruct, demonstrate, practice, and validate the defined sales process with the team.
Organize competing priorities and meet deadlines.
Maintain high standards of personal and professional conduct.
Focus on customer needs and strive to exceed expectations.
Work respectfully with others and recognize their value.
Seek efficiency by improving processes and technology.
Meet weekly performance measures for Revenue to Budget, Sleep Budget, Diamond Care (Furniture Protection), and Sales Per Guest.
Supervise showroom cleanliness, tidiness, and accurate, complete price tagging.
Participate in calls reviewing month-to-date store results, including Sales per Traffic Up, staffing levels, marketing feedback, and sales successes and opportunities.