Retail Associate Jobs

About The Position

Requirements

• High school diploma or GED.
• Basic typing, email, and computer skills.
• Proficiency using technology, including the internet and applications.
• Exceptional verbal and written communication skills.
• Ability to adapt and perform effectively in a fast-paced work environment.
• For the Advanced level: at least 3 years of previous customer service or sales experience.
• For the Senior level: at least 5 years of previous customer service or sales experience.
• Ability to understand, follow, and execute routine and non-routine verbal and written instructions.
• Ability to understand problems and collaborate with others to find alternative solutions.
• Ability to clearly articulate instructions and expectations.
• Ability to focus on issues without reacting emotionally and to de-escalate conflicts effectively.
• Ability to maintain availability and composure during periods of continuous, high-volume interaction.
• Ability to adapt quickly to changing situations and customer needs and manage the stress of ongoing incoming interactions.

Nice To Haves

• Previous customer service or sales experience in a retail environment.

Responsibilities

• Identify customers’ current and potential product needs and recommend appropriate solutions.
• Increase customers’ understanding of Midco products and pricing options.
• Maintain strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone services to sell and upsell to new and existing customers.
• Build and maintain trusting relationships with potential and existing customers in the department and community.
• Provide positive customer service and establish rapport with customers.
• Meet or exceed weekly, monthly, yearly, and other defined sales goals.
• Record transactions accurately, establish new customer accounts, and complete requirements for installations, service changes, repairs, and other customer transactions.
• Follow up with customers in a timely manner when necessary.
• Receive customer payments and maintain the cash drawer.
• Explain and demonstrate equipment connectivity and functionality to customers.
• Verify that returned equipment functions properly.
• Meet ongoing sales training requirements.
• Communicate effectively and professionally with internal and external customers.
• Clean and prepare equipment for distribution to customers picking up or swapping equipment at the CXC.
• Perform store cleaning duties as assigned by location.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Protect customer privacy by following Midco privacy guidelines, policies, and procedures.
• Maintain reliable and predictable attendance.
• Perform other duties as assigned.

Benefits

• Base wage plus monthly sales incentives.
• Free Midco TV and Internet on Day One.