Retail Associate

Midco•Bismarck, ND

About The Position

The Retail Associate supports residential sales and service by helping customers understand products, pricing, and solutions that meet their needs. The role contributes to revenue growth by recommending services, meeting defined sales goals, and accurately completing customer transactions and account activities. It also supports customer satisfaction and retention through effective communication, timely follow-up, and clear demonstrations of equipment functionality. The position offers a base wage plus monthly sales incentives and free Midco TV and Internet on Day One. The stated regular schedule is 9 a.m. to 6 p.m., Monday through Friday, with rotating Saturday hours from 10 a.m. to 2 p.m. Employees may be required to work rotating shifts, more than 40 hours per week, and outside normal business hours, including holidays, evenings, and weekends, as business demands. The job may be assigned at different levels. Advanced Associates are expected to demonstrate solid knowledge of the industry, Midco initiatives, products and services, competition, the market, and individual customer needs, along with advanced sales techniques. Senior Associates are expected to demonstrate deep knowledge in these areas and highly skilled sales techniques. Management may assign or reassign job functions and responsibilities.

Requirements

High school diploma or GED.
Basic typing, email, and computer skills.
Proficiency using technology, including the internet and applications.
Exceptional verbal and written communication skills.
Ability to adapt and perform effectively in a fast-paced work environment.
For the Advanced level: at least 3 years of previous customer service or sales experience.
For the Senior level: at least 5 years of previous customer service or sales experience.
Ability to understand, follow, and execute routine and non-routine verbal and written instructions.
Ability to understand problems and collaborate with others to find alternative solutions.
Ability to clearly articulate instructions and expectations.
Ability to focus on issues without reacting emotionally and to de-escalate conflicts effectively.
Ability to maintain availability and composure during periods of continuous, high-volume interaction.
Ability to adapt quickly to changing situations and customer needs and manage the stress of ongoing incoming interactions.

Nice To Haves

Previous customer service or sales experience in a retail environment.

Responsibilities

Identify customers’ current and potential product needs and recommend appropriate solutions.
Increase customers’ understanding of Midco products and pricing options.
Maintain strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone services to sell and upsell to new and existing customers.
Build and maintain trusting relationships with potential and existing customers in the department and community.
Provide positive customer service and establish rapport with customers.
Meet or exceed weekly, monthly, yearly, and other defined sales goals.
Record transactions accurately, establish new customer accounts, and complete requirements for installations, service changes, repairs, and other customer transactions.
Follow up with customers in a timely manner when necessary.
Receive customer payments and maintain the cash drawer.
Explain and demonstrate equipment connectivity and functionality to customers.
Verify that returned equipment functions properly.
Meet ongoing sales training requirements.
Communicate effectively and professionally with internal and external customers.
Clean and prepare equipment for distribution to customers picking up or swapping equipment at the CXC.
Perform store cleaning duties as assigned by location.
Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
Protect customer privacy by following Midco privacy guidelines, policies, and procedures.
Maintain reliable and predictable attendance.
Perform other duties as assigned.