Mobile Associate, Store in Store - Retail Sales
About The Position
T-Mobile Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk setting, serving customers in a high-traffic retail environment. They use digital tools to educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile's warehouse and club member benefits. Associates complete training in the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice, knowledge sharing, and store operations. The role focuses on creating friendly, personalized customer experiences, building rapport and trust, meeting customer needs, and driving sales. After completing on-the-job training within the first 90 days, associates promote to the Mobile Expert role and become eligible for an annualized incentive target.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and participate in store operations.
- Provide friendly, personalized service by matching the customer's pace, establishing rapport and trust, and exceeding customer expectations.
- Attract potential customers to drive sales activity.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant and employee stock purchase plan.
- 401(k) and access to free, year-round money coaches.
- Hourly training pay of $5.00 per hour during on-the-job training in the first 90 days.
- Annualized incentive target of $18,000 after promotion to Mobile Expert; actual incentives vary by performance and full-time status.
- Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
