Retail Associate

Goodwill Industries of New Mexico•Roswell, NM

3d•Onsite

About The Position

Goodwill Industries of New Mexico (GINM) is seeking an enthusiastic, career-minded Retail Associate to provide customer service and support its mission of providing skills training, job placement, and social services to New Mexicans. The position offers cross-training in different departments and advancement opportunities. The role includes customer service, accepting and processing donations, stocking the sales floor, and operating the cash register. Pay is $13 per hour, with 38 hours guaranteed per week. Goodwill describes its offerings as competitive pay and benefits, work-life balance, and the opportunity to make a difference.

Requirements

Knowledge of organizational practices, policies, and procedures, and ability to comply with them.
Knowledge of and compliance with safety policies and procedures.
Ability to maintain confidentiality.
Ability to communicate efficiently and effectively verbally and in writing.
Excellent customer service skills.
Ability to read, write, and understand English.
Ability to interact and maintain good working relationships with people of varied social and cultural backgrounds and with people with disabilities.
Ability to work extended hours and varied schedules.
Ability to work independently and demonstrate time-management skills.
Ability to handle multiple tasks and meet deadlines.
Knowledge of visual merchandising and sales promotion.
Ability to calculate figures and amounts, including discounts, interest, and percentages.
Ability to operate a cash register.
Must pass a criminal background check and drug test.

Nice To Haves

High school diploma or GED preferred.
One year of retail work experience, or an equivalent combination of education and experience, preferred.

Responsibilities

Follow Goodwill attendance and punctuality policies.
Provide excellent customer service, respond courteously to customer questions and issues, and contact a supervisor as needed.
Maintain confidentiality of privileged information and a professional, friendly, cheerful, and courteous demeanor.
Process customer checkouts, accept cash and card payments, count and verify money, issue correct change and receipts, and wrap or bag merchandise.
Balance the cash register by comparing its displayed total with the currency in the register.
Keep the work area organized and the store clean, including shelves, counters, and displays.
Set up displays and organize and arrange furniture and merchandise to promote sales.
Stock donated merchandise on racks, counters, and displays on the sales floor.
Transport boxes, bins, and crates; distribute items and salvage to appropriate areas; and dispose of unsalable items.
Process and price incoming donations, including wares, books, shoes, and furniture.
Maintain production levels and accurately and promptly document the number of items or bins processed.
Review donations for quality and determine which items should be routed to specific areas for further distribution.
Accept and record donations appropriately, secure the donations area, and protect donations from misuse.
Operate material handling equipment.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious behavior to a supervisor or security.
Perform other incidental and related duties as assigned.