Restaurant Manager
Horseshoe Bay Resort • Phoenix, AZ2d
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Restaurant Manager - 'Emberance' NEW opening
Horseshoe Bay Resort•Phoenix, AZ
About The Position
The Emberance Manager is a hospitality-driven leader responsible for overseeing daily shift execution, supporting team performance, and delivering exceptional guest experiences. The role serves as the primary floor leader during assigned shifts, ensuring service standards, operational procedures, and hospitality expectations are consistently met. The Manager leads by example, coaches team members in real time, and fosters an environment where guests and employees feel welcomed, valued, and cared for. The position is suited to someone who thrives in a fast-paced restaurant environment, enjoys developing others, and takes pride in maintaining high standards. It is designed for individuals who aspire to grow into restaurant management and leadership positions. The role reports to the Emberance Assistant General Manager and Director of Outlets. Other job-related duties may be assigned by the associate’s supervisor. The company states it will provide reasonable accommodation to qualified individuals with disabilities in accordance with applicable law and is an equal opportunity employer. The position is at-will where permitted by applicable law.
Requirements
- Minimum of 1–2 years of restaurant leadership experience.
- Strong hospitality mindset and passion for guest service.
- Excellent communication and interpersonal skills.
- Ability to coach and motivate team members.
- Ability to remain calm and effective in fast-paced environments.
- Strong organization, attention to detail, and problem-solving skills.
- Availability to work nights, weekends, holidays, and peak business periods.
Nice To Haves
- Experience in upscale casual, polished casual, or fine dining restaurants.
- New restaurant opening experience.
- Knowledge of wine, beer, and spirits.
- Prior experience leading shifts, conducting lineups, or training team members.
- Desire to pursue long-term restaurant leadership opportunities.
- Previous experience as a food server or bartender in a free-standing restaurant or hotel restaurant environment.
Responsibilities
- Lead daily front-of-house operations during assigned shifts and ensure smooth service execution from opening through close.
- Serve as the primary leadership presence on the restaurant floor and make decisions that support service flow, staffing adjustments, and guest satisfaction.
- Maintain composure and professionalism during high-volume service and communicate effectively with managers, chefs, and team members.
- Lead pre-shift meetings and daily lineups, communicating menu features, service priorities, operational updates, and hospitality expectations.
- Coach employees in real time, ensure they understand and execute established standards, recognize positive performance, and assist with training and onboarding.
- Promote teamwork, accountability, and a positive work environment.
- Maintain an active dining-room presence, greet and engage guests, address concerns promptly, anticipate guest needs, and handle service recovery effectively.
- Support personalized and memorable hospitality and ensure guest interactions reflect Emberance’s standards and culture.
- Ensure opening, shift change, and closing procedures are completed accurately.
- Monitor dining-room and staff appearance, cleanliness, organization, and readiness; conduct floor walks to maintain service, cleanliness, and safety standards.
- Assist with table management and service flow throughout the shift.
- Ensure compliance with food safety, sanitation, alcohol service, and company policies.
- Communicate operational concerns and opportunities to restaurant leadership.
- Monitor food and beverage presentation for quality and consistency and ensure service standards are executed across employee positions.
- Follow up on incomplete side work and assigned duties, and hold team members accountable for appearance, preparedness, and professionalism.
- Help maintain a culture of excellence and attention to detail.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
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