Restaurant Assistant Manager

Huddle House - Double CSW Restaurants, LLC • Monticello, AR

2d

About The Position

The Assistant Manager oversees restaurant staff performance and helps ensure each customer is completely satisfied with their dining experience. The role sets an example by making guests the highest priority and modeling exceptional guest service. The Assistant Manager identifies opportunities to improve the business and communicates effectively with the management team. The position also supports daily restaurant operations, staff training and development, cost and budget performance, cleanliness, and community engagement.

Requirements

• 2–3 years of experience in daily restaurant operations.
• Ability to communicate effectively with all hourly associates.
• Ability to cover all shifts during normal unit operations.
• Previous restaurant experience.
• Current ServSafe Certification.

Responsibilities

• Ensure each customer is completely satisfied during their visit.
• Handle guest complaints with genuine concern and empathy.
• Manage unit-level HR functions, including employee relations, hiring and termination recommendations, and training.
• Complete daily unit paperwork, including sales reports, red book information, shift inventories, and other paperwork needed to support unit profitability.
• Meet or exceed budgets while focusing on cost of goods sold and EBITDA.
• Maintain the highest standards of cleanliness and sanitation in the unit.
• Create budgeted staffing schedules with the General Manager.
• Hold monthly meetings with employees to share relevant information to support the running of the unit.
• Build a visible presence in the community by visiting businesses, churches, civic organizations, and other groups to drive business and increase sales.
• Enforce brand standards, company policies, and procedures.
• Assist the General Manager with completing new-hire paperwork, timesheets and payroll data, disciplinary actions, and personal data sheets correctly and promptly.
• Train staff at all levels in unit operations, including POS systems, back-of-house functions, and front-of-house operations.
• Notify the General Manager or District Manager of hurdles to success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed