RESTAURANT ASSISTANT MANAGER

Cactus Petes • Jackpot, NV

2d

About The Position

The Restaurant Assistant Manager provides direct and general supervision to restaurant staff to support the effective and efficient operation of assigned restaurant operations. The role delivers guest service in accordance with Cactus Pete’s standards, supports restaurant revenue and service quality, and helps maintain appropriate staffing, cleanliness, product quality, and operational integrity.

The position staffs, schedules, evaluates, trains, and develops team members; supports department budgets and labor schedules; and helps implement policies, procedures, and accountability systems. It also oversees front-of-house and back-of-house communication, service standards, food safety practices, station readiness, and equipment and working conditions.

Requirements

• High school diploma or equivalent required.
• Excellent written and oral communication skills.
• Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.

Nice To Haves

• At least one year of experience in a fast-paced food service or similar environment.
• Bachelor’s degree in a related field or equivalent experience.

Responsibilities

• Supervise restaurant staff to ensure effective and efficient restaurant operations.
• Deliver friendly, polite, courteous, sincere, and responsive service to guests and team members.
• Staff, schedule, evaluate, train, develop, and monitor team members.
• Adjust daily schedules and staffing levels to business volumes and department objectives.
• Increase restaurant revenues by researching and adjusting menu offerings, service, portion control, presentation, and waste.
• Resolve complaints, answer questions, and promote courteous treatment of customers and team members.
• Ensure restaurant personnel meet or exceed service standards.
• Create and maintain records, reports, and other required documentation.
• Monitor staff adherence to health department regulations.
• Assist with department management plans, including budgets, labor schedules, and accountability systems.
• Assist with policies, procedures, rules, and operations manuals that support compliance with company and regulatory guidelines.
• Ensure effective communication between front-of-house and back-of-house operations.
• Conduct periodic quality checks on products and service, including greeting times.
• Monitor work areas for cleanliness and ensure customer requests are addressed and resolved.
• Ensure stations are properly stocked and set up.
• Ensure equipment and working conditions are well maintained.
• Maintain the viability and integrity of restaurant operations.
• Support staff development and training programs, rewards and recognition, employee engagement, performance feedback, and employee coaching, counseling, and discipline.
• Recommend staffing decisions, including interviewing and hiring, and plan, assign, and direct work to meet business needs.
• Determine work procedures and expedite workflow.
• Perform other duties as assigned by management.

Benefits

• Day-one medical coverage (may vary by position).
• 401(k) matching (may vary by position).
• Annual performance bonus (may vary by position).
• Paid time off earned according to local policy and increasing with length of employment.
• Wellness programs designed to support financial, physical, and mental well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED