Reliability Engineer Jobs

About The Position

Requirements

• At least 6 years of experience in IT infrastructure, including at least 3 years focused on site reliability engineering, cloud architecture, or platform engineering.
• Hands-on experience with AWS, including VPC, EC2, ECS, EKS, Fargate, Lambda, IAM, RDS, and S3.
• Working experience with Microsoft Azure.
• Experience designing scalable, secure, and highly available cloud architectures, primarily on AWS.
• Strong Kubernetes and container orchestration expertise, including EKS, AKS, and edge or distributed deployments.
• Experience with Terraform for infrastructure provisioning.
• Experience designing and building CI/CD pipelines with GitLab CI/CD.
• Experience defining and operating against SLOs, SLIs, and error budgets.
• Experience with enterprise networking, including switch configuration, VLANs, and network troubleshooting.
• Familiarity with Mobile Device Management platforms.
• Strong automation and scripting skills using Python, Bash, Go, or equivalent.
• Ability to build internal tooling and API integrations, beyond configuring managed services.
• Knowledge of cloud security best practices, including IAM strategy, network segmentation, encryption, and secrets management.
• Experience leading incident response and blameless post-incident reviews.
• Comfort working in Linux command-line environments.
• Reliability-first mindset and comfort working across cloud, edge, networking, and device management.
• Strong communication and cross-functional collaboration skills, with the ability to provide technical leadership and mentorship.

Nice To Haves

• Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, or a related field, or equivalent professional experience.
• Experience designing serverless architectures with AWS Lambda, Fargate, API Gateway, and EventBridge.
• Experience with DevSecOps tooling, including SAST, DAST, container scanning, and infrastructure-as-code scanning.
• Familiarity with security frameworks such as CIS, NIST, ISO 27001, and SOC 2.
• AWS and/or Azure certifications.
• Experience with monitoring and observability tools such as CloudWatch, Prometheus, Grafana, or SIEM solutions.
• Background in restaurant, retail, or distributed edge technology environments.
• Experience using AI-assisted development tools for scripting, troubleshooting, and documentation.
• Windows familiarity where restaurant endpoints require it.

Responsibilities

• Define and own SLOs and SLIs for restaurant technology systems, using error budgets to balance reliability with delivery velocity.
• Build and maintain monitoring, alerting, and observability platforms that provide meaningful signals.
• Lead and participate in incident response for restaurant technology systems, including on-call coverage.
• Lead blameless post-incident reviews, perform root cause analysis, and ensure permanent corrective actions are implemented.
• Reduce mean time to detection and mean time to resolution through improved tooling, runbooks, and automation.
• Identify reliability risks across the stack and track and report system health to engineering leadership.
• Design and implement scalable, secure, and highly available cloud architectures, primarily on AWS, with working knowledge of Azure.
• Architect and manage Kubernetes container workloads, including edge deployments in restaurant locations.
• Design and implement serverless and container-based solutions using AWS Fargate and other managed services.
• Develop and maintain infrastructure as code using Terraform.
• Own architecture across the restaurant technology stack, including cloud, edge, networking, and device management.
• Build and optimize CI/CD pipelines using GitLab CI/CD and modern DevOps practices.
• Build internal tools, automations, and middleware integrations to eliminate repetitive operational work.
• Use AI-assisted development to accelerate scripting, troubleshooting, and documentation.
• Support mobile application deployments and troubleshoot deployment issues across restaurant endpoints.
• Manage and optimize MDM platforms for the restaurant device fleet.
• Configure and troubleshoot enterprise networking, primarily switches and restaurant-facing network infrastructure.
• Establish and enforce cloud governance, security policies, and architectural standards.
• Conduct security architecture reviews to identify vulnerabilities, misconfigurations, and compliance gaps.
• Integrate security into CI/CD pipelines through automated scanning, policy validation, and vulnerability management.
• Collaborate with engineering, DevOps, and security teams to deliver secure-by-design solutions.
• Provide technical leadership and mentorship to engineering teams.
• Create and maintain documentation, runbooks, and architectural decision records.
• Evaluate emerging technologies and recommend improvements.