Associate Site Reliability Engineer

i3 Verticals•Nashville, TN

About The Position

The Associate Site Reliability Engineer monitors production systems and infrastructure, responds to incidents, and develops tools and practices that improve reliability, efficiency, and security. The role serves as a primary point of contact for infrastructure supporting enterprise applications and works with software engineers, security teams, and vendors to maintain and improve the environment. The position is based at the Nashville, Tennessee corporate office or remotely, with no travel required. It has no supervisory responsibilities and reports to the Director, Information Technology.

Requirements

1–3 years of experience in site reliability engineering or a similar engineering role.
Practical experience with device and application monitoring tools, such as Site24x7, New Relic, CloudWatch, or GuardDuty.
Experience using configuration management tools such as Chef or Puppet.
Strong sense of ownership over work.
Determination to follow issues through to resolution, with or without guidance.
Practical experience with a coding language such as Go, Python, or JavaScript/TypeScript.

Nice To Haves

Experience migrating applications from dedicated environments to cloud-based providers.
AWS certification such as Solutions Architect, SysOps Administrator, or DevOps Engineer.
Experience setting up and securely configuring web servers such as Apache, Nginx, and IIS.
Experience creating and maintaining pipelines using CI/CD tools such as Azure DevOps, AWS CodeDeploy, or BitBucket.
Knowledge of creating and maintaining containerized applications.

Responsibilities

Monitor the health and performance of production systems and infrastructure.
Respond to and investigate incidents to ensure timely resolution and minimize downtime.
Develop and maintain monitoring, alerting, and automation tools to improve system reliability and efficiency.
Collaborate with software engineers to design and implement scalable and reliable solutions.
Participate in capacity planning and performance tuning to support business growth.
Contribute to disaster recovery and failover strategy design and implementation.
Document processes, procedures, and best practices for knowledge sharing and training.
Stay current with industry trends and best practices in site reliability engineering and related technologies.
Serve as the primary point of contact for infrastructure supporting enterprise applications.
Work with the security team to provision and maintain a secure application environment.
Execute quarterly security scans and work with security and development teams to resolve findings.
Create and maintain templates, scripts, and configurations for developers building new environments or applications.
Work with vendors to help maintain the dedicated environment.