Reliability Engineer 4

U.S. Bank•Gresham, OR

4d•Hybrid

About The Position

The Reliability Engineer supports production applications and proactively identifies opportunities to automate findings, prevent recurring incidents, and reduce customer recovery time. The role improves application availability, latency, performance, efficiency, and proactive monitoring. It works with business users, development teams, and system administrators to ensure systems meet business needs and specifications. The role conducts technical reliability studies of engineering designs, assesses whether products and processes will perform their intended functions over their intended lifecycles, and analyzes the reliability of designs, materials, processes, costs, and finished production. It recommends design or test methods and statistical process control procedures, completes risk analyses of new designs and processes, and investigates failures to propose changes that improve system or process reliability. The position requires working from a U.S. Bank location three or more days per week.

Requirements

Bachelor's degree or equivalent work experience.
Six to eight years of relevant experience in business and risk analysis, IT Service Management, production support, product or project management, or application development.
Strong knowledge of SLIs, SLOs, error budgets, and customer journey monitoring.
Ability to understand stakeholder needs and guide reliability requirements for large, complex, multi-system products.
Hands-on experience with APM, RUM, synthetics, monitoring, logging, tracing, and telemetry frameworks.
Experience building, standardizing, and tuning operational dashboards and actionable alerts that communicate service health, customer impact, dependency health, performance trends, failure conditions, severity, ownership, routing, and runbook linkage.
Understanding of distributed systems, microservices, cloud platforms, and Kubernetes.
Ability to use incident analysis, root cause analysis, and performance data to drive reliability improvements.
Strong stakeholder management, communication, and technical leadership skills.
Hands-on experience with ServiceNow.

Nice To Haves

Expertise in Site Reliability Engineering (SRE) or Reliability Engineering.
Proficiency with Datadog, Splunk, Grafana, Prometheus, New Relic, Elastic, or OpenTelemetry.

Responsibilities

Support production applications and identify opportunities to automate findings, prevent recurring incidents, and reduce customer recovery time.
Improve application availability, latency, performance, efficiency, and proactive monitoring.
Interface with business users, development teams, and system administrators to ensure systems meet business needs and specifications.
Develop, coordinate, and conduct technical reliability studies on engineering designs and assess product or process performance over its intended lifecycle.
Measure and analyze the reliability of designs, materials, processes, costs, and finished products.
Recommend design or test methods and statistical process control procedures to achieve required product reliability.
Complete risk analysis studies of new designs and processes.
Test and analyze failures and propose design or formulation changes to improve system or process reliability.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.