Reliability Engineer 4
About The Position
The Reliability Engineer supports production applications and proactively identifies opportunities to automate findings, prevent recurring incidents, and reduce the time required to restore customer service. The role focuses on improving application availability, latency, performance, efficiency, and proactive monitoring. It works with business users, development teams, and system administrators to ensure systems meet business needs and specifications. The position also conducts technical reliability studies of engineering designs, assessing whether products and processes will perform their intended functions over their expected lifecycles. It measures and analyzes the reliability of designs, materials, processes, costs, and production outputs; recommends design, testing, and statistical process-control methods; analyzes risks in new designs and processes; and investigates failures to recommend changes that improve system or process reliability.
Requirements
- Bachelor's degree or equivalent work experience.
- Six to eight years of relevant experience in business and risk analysis, IT Service Management, production support, product or project management, or application development.
Nice To Haves
- Expertise in Site Reliability Engineering (SRE) or Reliability Engineering.
- Strong knowledge of SLIs, SLOs, error budgets, and customer journey monitoring.
- Demonstrated ability to understand stakeholder needs and guide the development of reliability requirements for large, complex, multi-system products.
- Hands-on experience with APM, RUM, synthetics, monitoring, logging, tracing, and telemetry frameworks.
- Proficiency with Datadog, Splunk, Grafana, Prometheus, New Relic, Elastic, or OpenTelemetry.
- Experience building, standardizing, and tuning operational dashboards and actionable alerts that communicate service health, customer impact, dependency health, performance trends, failure conditions, severity, ownership, routing, and runbook linkage.
- Strong understanding of distributed systems, microservices, cloud platforms, and Kubernetes.
- Ability to use incident analysis, root cause analysis (RCA), and performance data to drive reliability improvements.
- Excellent stakeholder management, communication, and technical leadership skills.
- Hands-on experience with ServiceNow.
Responsibilities
- Support production applications and identify opportunities to automate discoveries, prevent recurring incidents, and reduce customer recovery time.
- Improve application availability, latency, performance, efficiency, and proactive monitoring.
- Interface with business users, development teams, and system administrators to ensure systems meet business needs and specifications.
- Develop, coordinate, and conduct technical reliability studies of engineering designs.
- Measure and analyze the reliability of designs, materials, processes, costs, and final production products.
- Recommend design or test methods and statistical process-control procedures to achieve required product reliability.
- Complete risk analysis studies of new designs and processes.
- Test and analyze failures and propose design or formulation changes to improve system or process reliability.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
