Site Reliability Engineer

mthree • Alpharetta, GA

4d

About The Position

mthree is seeking a highly motivated Site Reliability Engineer to support highly scalable Identity and Access Management (IAM) platforms for a client in the financial industry. The role combines IAM operations and engineering with Site Reliability Engineering practices to improve platform stability, security, availability, performance, and operational excellence. The position involves administering, upgrading, and troubleshooting ForgeRock Access Management products, collaborating with development, infrastructure, and other cross-functional teams, and supporting mission-critical production environments. The role includes on-call rotations and incident response. Candidates must be authorized to work in the United States on a full-time basis; visa sponsorship is not available.

Requirements

• Previous experience in IAM Operations, Site Reliability Engineering, Systems Engineering, Platform Engineering, or a related technical role.
• Experience supporting mission-critical production environments.
• Strong understanding of IAM platforms and products, such as ForgeRock and Ping Identity.
• Understanding of authentication, authorization, federation, and access management concepts.
• Understanding of enterprise security standards, protocols, and best practices.
• Intermediate knowledge of Windows and Linux (Red Hat) operating system administration.
• Intermediate proficiency in at least one scripting language, such as PowerShell, Python, Shell, or Perl.
• Experience troubleshooting distributed applications and complex production environments.
• Familiarity with monitoring and operational tools such as Splunk, Grafana, ServiceNow, Jira, and Jenkins.
• Experience working within large-scale enterprise environments.
• Experience supporting IAM platform lifecycle management, including upgrades, patching, certificate management, and configuration changes.
• Strong interest in Access Management, Identity Governance, Directory Services, and Information Security.
• Excellent written and verbal communication skills; ability to document technical processes and communicate with technical and non-technical stakeholders.
• Self-motivated, with strong analytical and problem-solving abilities.
• Comfort working in an operational support environment with customer interaction.
• Ability to manage multiple priorities and tasks in a fast-paced environment.
• Strong collaboration and teamwork skills.
• Advocacy for reliability engineering and continuous improvement practices.
• Applicants must be currently authorized to work in the United States on a full-time basis; the company will not sponsor work visas.

Nice To Haves

• ITIL, CISSP, Security+, or similar certifications.
• Experience with cloud platforms and automation technologies.
• Experience with IAM technologies such as ForgeRock, Ping Identity, Okta, or Azure AD.
• Knowledge of SSO, OAuth, OpenID Connect, SAML, and MFA technologies.
• Experience creating automation scripts and operational tooling.
• Familiarity with DevOps and Infrastructure-as-Code practices.

Responsibilities

• Build, maintain, and optimize global IAM services; assess system performance and contribute to technical solutions.
• Collaborate with cross-functional teams to integrate IAM solutions across the organization.
• Ensure compliance with security standards, policies, and industry best practices.
• Troubleshoot and resolve complex issues escalated by customers, support teams, and engineers.
• Align IAM infrastructure with current and future business requirements.
• Participate in platform upgrades, migrations, and continuous improvement initiatives.
• Administer, upgrade, and troubleshoot ForgeRock Access Management products, including AM, IDM, DS, and IG.
• Apply SRE principles to improve operational excellence.
• Collaborate with development and infrastructure teams to improve system architecture, resiliency, and scalability.
• Implement automation to reduce operational overhead and improve reliability.
• Drive initiatives to enhance system security, reliability, availability, and performance.
• Support business continuity and disaster recovery efforts for IAM platforms.
• Participate in on-call rotations and incident response activities.
• Contribute to post-incident reviews and continuous service improvement efforts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed