Reliability Engineer Jobs

About The Position

Requirements

• 5+ years of experience in Site Reliability Engineering, IT operations, or related fields.
• Bachelor's degree in Computer Science, Engineering, or equivalent (2 additional years in lieu of degree).
• Dynatrace — required, 1+ year hands-on minimum (more preferred). Must be able to configure agents, APM instrumentation, dashboards, SLO alerting, and log integrations in a production environment with no ramp time needed. This is the single most critical qualifier — depth matters more than breadth across other tools.
• Demonstrated ability to define SLIs/SLOs in collaboration with product and engineering teams, not just consume them.
• Demonstrated ability to present and lead in front of stakeholders — must be able to walk into a room, command credibility, explain SRE principles clearly to both technical and non-technical audiences, and guide teams through implementation. This is a hard requirement, not a soft skill.
• Experience in enterprise environments with a mix of on-prem, cloud, and homegrown applications — not just single-product SRE.
• Must be authorized to work in the U.S. (W2 only; no sponsorship).
• West Coast / PST hours required.
• Must be located near an Alaska Airlines hub city.
• Remote candidates expected on-site approximately once per month.

Nice To Haves

• Grafana and AppDynamics experience — helpful and valued, not blocking: Grafana, AppDynamics, Sumo Logic, New Relic, or Thousand Eyes.
• Ansible Automation Platform — strong plus; Ansible Automation Platform. Any automation or configuration management tool (Terraform, Chef, Puppet) will be considered. Demonstrated automation mindset is what matters.
• Experience with Dynatrace-to-Zenoss alerting integration or similar ITSM event management pipelines.
• Familiarity with Dynatrace RUM, Synthetics, and Log-in-Context modules specifically.
• Event-Driven Automation (EDA) experience with Ansible.
• Scripting proficiency in Python, Shell, or PowerShell.
• Experience supporting or extending a consulting-led platform deployment (ability to absorb and own what a third party built).
• ITIL familiarity — incident management, change management, RCA documentation.
• Splunk experience (in lieu of or alongside Sumo Logic).
• Kubernetes exposure in the context of Ansible or monitoring infrastructure.

Responsibilities

• Configure and manage Dynatrace agents, APM, RUM/Synthetics, Log-in-Context, and Zenoss alerting integrations.
• Build dashboards aligned to the four Golden Signals for both engineering and executive audiences.
• Own SLO-based alerting targeting MTTD under 5 minutes.
• Conduct 2-3 week embedded engagements with tower teams to assess observability maturity, identify toil, and stand-up monitoring frameworks.
• Define and track SLIs/SLOs with program managers and team leads.
• Deliver runbooks and alert frameworks for Tier 1/2 incident execution.
• Champion blameless postmortems and RCA feedback loops.
• Implement and extend Ansible Automation Platform for infrastructure provisioning, configuration management, and event-driven workflows across Linux (600+ servers) and Windows (3,000-7,000 servers) environments.
• Contribute to automated remediation workflows targeting zero human intervention for known issues.
• Establish and maintain enterprise-wide SRE baseline standards across all towers.
• Serve as a Domain Champion bridging the CoE to individual tower SRE teams.
• Contribute to OKR tracking across observability, MTTD/MTTI reduction, incident resolution, automation, and SRE readiness.

Benefits

• base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.