Site Reliability Engineer, Retail and Marcom Engineering

Apple•Austin, TX

About The Position

Apple’s Information Systems and Technology (IS&T) organization supports Apple’s devices, transactions, and internal technology systems. Retail and Marcom Engineering builds and operates the systems and experiences that connect Apple’s products with customers, including technology behind online and physical stores and interactive marketing experiences and tools. The Site Reliability Engineer is responsible for system reliability and availability. The role monitors performance, participates in on-call rotations, helps design highly available systems, and automates and manages infrastructure using Infrastructure as Code. It also involves collaborating with cross-functional teams, documenting systems, and planning for capacity and scalability.

Requirements

At least 3 years of hands-on experience as a systems, storage, or cloud engineer.
Knowledge of Linux (OEL, RHEL, CentOS) utilities and programs.
Expertise with version control systems such as Git or SVN, and automated build and testing tools such as Jenkins or Vagrant.
Expertise with Kubernetes on-premises or in the cloud.
Expertise with at least one cloud infrastructure platform, such as AWS or GCP.
Understanding of enterprise storage platforms such as NetApp, Isilon, or object storage.
Experience with configuration management tools such as Puppet or Ansible.
Understanding of virtualization technologies such as VMware or KVM.
Experience automating workflows with Python or Go.
Knowledge of networking technologies including IPv4/IPv6, DNS, and network segmentation.

Nice To Haves

At least 5 years of hands-on SRE experience, including technical ownership of production systems at scale.
Background supporting high-traffic, consumer-facing web platforms.
Excellent verbal and written communication skills, including the ability to communicate technical concepts and details to technical and non-technical audiences.
Working knowledge of basic web technologies, including HTTP, HTML, CSS, and JavaScript, and hands-on experience debugging web applications at the network/protocol level.
Experience with GitOps infrastructure automation.
Experience with multi-platform cloud and on-premises applications at scale, particularly AWS and/or Alicloud.
Experience building web applications and services at scale in Go.
Experience performance-tuning web applications across contributing factors.