Sr Site Reliability Engineer, Retail and Marcom Engineering

Apple•Austin, TX

12h

About The Position

Apple’s Information Systems and Technology (IS&T) organization supports Apple’s global technology systems and services. Retail and Marcom Engineering builds and operates the systems and experiences that connect Apple’s products with customers, including technology for Apple’s online and physical stores and interactive marketing experiences and tools. As a Senior Site Reliability Engineer, you will lead reliability, availability, and scalability across the infrastructure, storage, and cloud platforms powering Apple.com interactive marketing experiences worldwide. You will independently own critical systems end to end, set technical direction for reliability practices, and promote high engineering standards across the team. The role also includes partnering with engineering, product, and other cross-functional teams to integrate reliability, scalability, and observability throughout development.

Requirements

At least 5 years of hands-on experience as a systems, storage, or cloud engineer, including technical ownership of production systems at scale.
Knowledge of Linux utilities and internals, including OEL, RHEL, and CentOS.
Expertise in Git and automated build/test systems such as Jenkins and Vagrant.
Expertise with Kubernetes platforms, on-premises or in the cloud.
Experience with at least one major cloud infrastructure platform, including architecture-level decisions.
Hands-on experience with storage platforms such as NetApp, Isilon, or object storage at scale.
Hands-on experience with configuration management tools such as Puppet or Ansible.
Hands-on experience with enterprise-grade x86-based hardware platforms.
Automation skills in Python or Go.
Knowledge of networking, internet, and web technologies, including IPv4/IPv6, DNS, HTTP, HTML, CSS, and JavaScript, and hands-on experience debugging web applications at the network/protocol level.
Excellent verbal and written communication skills, including the ability to explain and document technical concepts for technical and non-technical audiences.

Nice To Haves

Experience building or scaling internal platforms or tooling adopted broadly across infrastructure teams.
Background supporting high-traffic, consumer-facing web platforms.
Experience mentoring or leading a small team of SREs and influencing technical direction across teams, with or without formal management authority.
Practical experience with GitOps infrastructure automation.
Deep experience with multi-platform cloud and on-premises applications at scale, particularly AWS and/or Alicloud.
Experience migrating bare-metal or virtualized applications and infrastructure to containerized cloud deployments.
Experience building web applications and services at scale in Go.
Experience with large-scale systems performance tuning, replication, and failover as part of an SRE role.
Experience with security hardening of production infrastructure at scale.

Responsibilities

Architect and own highly available, resilient systems across infrastructure, storage, and cloud platforms.
Set team technical direction for reliability engineering practices, including on-call strategy, incident response, processes, and service-level objectives.
Lead proactive capacity and scalability planning through load testing and forecasting.
Own major incident response and postmortems for critical production systems, and drive root-cause fixes.
Design and evolve infrastructure-as-code and automation standards used across the team.
Administer and scale critical database and storage systems at production scale.
Mentor engineers, review designs, and raise engineering rigor across the team.
Partner with engineering, product, and cross-functional teams to integrate reliability, scalability, and observability requirements into the development lifecycle.
Evaluate and introduce tools and platforms to improve reliability and team velocity.
Independently drive reliability initiatives from design through production and long-term ownership.