Site Reliability Engineer

Consensus Cloud Solutions

12d • $205,000 - $212,500 • Remote

About The Position

The SRE I (Site Reliability Engineer I) is a DevOps-focused member of the Infrastructure Operations team, reporting to the Director, Infrastructure Operations. The role supports the tooling, pipelines, frameworks, and technologies underpinning the company’s infrastructure platforms, combining software engineering principles with DevOps expertise to automate and streamline the software delivery lifecycle.

The position focuses on Infrastructure as Code, AWS cloud infrastructure design, CI/CD platforms, and operational automation. The SRE partners with Engineering and Information Security teams to develop infrastructure solutions, contribute to RFCs, standards, and frameworks, and build internal tools, modules, and libraries. The work emphasizes automation, resiliency, availability, scalability, performance, security, and cost effectiveness, primarily using open-source technologies.

The role also provides full-stack DevOps support and guidance to software engineering teams, promotes DevOps practices, documents operational procedures, and mentors colleagues. It includes participation in a 24/7 on-call rotation, production incident response, blameless postmortems, deployment procedures, and defining and managing SLOs and SLIs.

This position is fully remote within the U.S., with Los Angeles or Las Vegas preferred, and may require travel of up to 10%. It is contingent upon satisfactory completion of an extensive Federal Government background check for a Public Trust Position. The stated eligibility requirements include active U.S. citizenship or green card status, at least three years of U.S. residence, and a U.S. work location. Sponsorship is not available.

Requirements

• At least 6 years of hands-on experience managing and automating UNIX/Linux environments within a DevOps context.
• At least 5 years of experience in a DevOps Engineer or SRE role with a strong DevOps focus, emphasizing infrastructure automation, CI/CD development, and cloud services.
• At least 4 years of experience designing and implementing Terraform-based infrastructure as code in AWS.
• Mastery of DevOps practices and processes, including CI/CD pipelines and tools such as Terraform, AWS CodePipeline, GitHub Actions, Jenkins, Git, and Artifactory.
• Expert-level proficiency with Terraform and Terragrunt for AWS infrastructure as code.
• Deep expertise in GitHub and GitHub Actions, including CI/CD design, troubleshooting, and support.
• Strong experience with AWS services such as EC2, S3, RDS, VPC, IAM, Lambda, EKS/ECS, and CloudWatch, and with cloud infrastructure design best practices.
• Mastery of observability, monitoring, metrics, and alerting at scale for resilient distributed platforms using tools such as Prometheus, Thanos, OpenTelemetry, and Grafana.
• Experience providing DevOps-centric support for applications developed in Java, Python, and Angular, including build automation, deployment pipelines, and observability.
• Expert proficiency in at least one scripting language, such as Python, Bash, or Perl, and one programming language, such as Java, Go, or Node.
• Mastery of Docker containerization and strong familiarity with the container ecosystem, especially Amazon ECS.
• Mastery of configuration automation toolsets such as AWS Config, SSM, Puppet, Ansible, or Chef, including knowledge of their concepts and practices.
• Hands-on experience with APM tools such as Zipkin, Jaeger, OpenTelemetry, or New Relic.
• Proficiency with Jira, Confluence, and Git tools.
• Hands-on experience in Agile/Scrum and Waterfall process environments.
• Experience implementing and supporting open-source frameworks and projects relevant to DevOps and SRE.
• Demonstrated personal accountability for outcomes to team members, peers, and stakeholders.
• Ability to prioritize and manage multiple projects and meet deadlines.
• Self-starter able to work independently with minimal supervision, with strong organizational and communication skills.
• Willingness to learn and stay current with emerging technologies and DevOps best practices.
• Strong analytical and problem-solving skills, with a proactive, blameless, and detail-oriented approach.
• Excellent communication and collaboration skills, including the ability to mentor others.
• Must meet the stated Public Trust background-check eligibility requirements, including active U.S. citizenship or green card status, at least three years of U.S. residence, and a U.S. work location.
• Must have reliable, high-speed internet and be able to sit for long periods and handle extended screen time.

Nice To Haves

• Experience with PCI, HiTrust, FedRAMP/GovCloud, or similar certification methodologies.
• Experience migrating teams to and educating them about newer SDLC and DevOps concepts.
• Experience with APM/observability and advanced DevOps/SRE concepts and methodologies.
• Proven experience mentoring team members in DevOps practices.
• Code samples or GitHub links demonstrating prior work.

Responsibilities

• Design, develop, and maintain secure, scalable, resilient, and cost-effective AWS cloud infrastructure using a DevOps approach and the existing Python, Terraform, and Terragrunt-based IaC framework.
• Champion Infrastructure as Code best practices and maintain security, reliability, performance, cost optimization, and operational excellence.
• Design, implement, manage, and optimize CI/CD pipelines for infrastructure and applications using tools such as GitHub Actions and AWS CodePipeline.
• Develop tooling, applications, and platforms that improve IaC, automation, and infrastructure support capabilities.
• Provide full-stack DevOps guidance and support to software engineering teams, including build and deployment automation, reliability and performance troubleshooting, and documentation.
• Promote collaboration, automation, and continuous improvement, and mentor teams in DevOps methodologies, IaC, CI/CD, and cloud technologies.
• Participate in grooming and prioritizing development work for IaC, tooling, and infrastructure support platforms.
• Partner with technology teams to propose and draft RFCs, standards, best practices, and design patterns for IaC-based applications and platforms.
• Research, propose, and implement improvements to cloud resources, infrastructure, and systems.
• Review existing platforms to ensure they are resilient, efficient, and cost effective.
• Monitor ticket queues, provide timely updates, and resolve feature requests and development tickets.
• Respond to questions and requests in Slack channels, provide guidance, and assist with troubleshooting.
• Create tickets and participate in deployments in accordance with Change Management procedures.
• Participate in a 24/7 on-call rotation, respond to and resolve production incidents, and lead or contribute to blameless postmortems.
• Define and manage Service Level Objectives (SLOs) and Service Level Indicators (SLIs).
• Evaluate, implement, and support open-source frameworks and projects, including ECS/Docker, Prometheus, Grafana, ELK stack, and Kafka.
• Maintain troubleshooting documentation and deployment Methods of Procedure.
• Ensure systems and users follow security standards and established policies, and support audit processes.
• Travel to summit meetings or conferences as needed and perform other assigned duties.

Benefits

• Annual performance bonus may be included in the negotiable total compensation package.
• Employee stock purchase plan (ESPP) may be included in the negotiable total compensation package.
• Enhanced time-off packages and benefits may be included in the negotiable total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed