Relationship Banker Jobs

About The Position

Requirements

• High school diploma required.
• At least 2 years of banking experience with lending responsibilities required.
• At least 1 year of previous training experience, or a combination of mentorship, military, or management experience, required.
• Strong sales and customer service skills.
• Strong oral and written communication skills.
• Knowledge of basic math and accounting functions.
• Knowledge of basic lending principles and how to assess customers’ financial needs.
• Ability to accurately count money.
• Ability to perform duties and make decisions under frequent time pressures.
• Ability to stand for extended periods and lift 50 pounds.
• Ability to explain products and services to current and potential customers.
• Knowledge of Microsoft Office.
• If lending, must maintain current registration with the Nationwide Mortgage Licensing System & Registry (NMLS); if registration is not active by the hire date, it must be attained immediately upon employment.

Responsibilities

• Provide high-level customer service and resolve complex customer inquiries, complaints, and concerns.
• Serve as a primary contact for high-net-worth individuals and business customers, offering tailored financial solutions.
• Build long-term customer relationships by identifying needs and recommending appropriate banking products and services.
• Cross-sell products and services, meet or exceed monthly sales and referral goals, and develop growth opportunities through community engagement, marketing, and referrals.
• Open and manage personal and business accounts accurately and in compliance with regulatory requirements.
• Assist with account maintenance, transfers, check orders, and online and mobile banking services.
• Process and assist with personal loan and home equity line of credit applications, conduct initial screenings, gather documentation, and coordinate with loan officers or other departments.
• Educate customers about loan products, eligibility requirements, and loan terms.
• Process transactions as needed, balance the cash drawer, and ensure transactions are accurately recorded.
• Follow bank policies, procedures, and regulatory requirements; identify suspicious or potentially fraudulent activity and escalate it appropriately.
• Protect customer privacy and handle customer data securely and confidentially.
• Mentor and train junior Relationship Banker I and II staff in banking procedures, compliance, and customer service.
• Coach branch staff and support them in meeting operational, sales, and customer service standards.
• Support daily branch operations, including cash balancing, supply management, and opening and closing activities.
• Assist branch leadership with branch security and operational efficiency.
• Participate in cross-selling in coordination with Banking Center leadership and other lines of business.

Benefits

• 401(k) match
• Profit sharing
• Employee stock purchase plan
• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Long-term disability coverage
• Supplemental voluntary life insurance
• Short-term disability coverage
• Wellness incentives
• Employee assistance program
• Eligible associates may access pre-tax health savings accounts and flexible spending accounts.
• May be eligible for bonus or incentives based on company and individual performance.