Relationship Banker

Old National Bank • Casselton, ND

12d

About The Position

The Relationship Banker builds and strengthens client relationships by delivering personalized financial advice and solutions. The role focuses on understanding client needs, providing guidance, and connecting clients with Old National’s products and services. Through proactive outreach, meaningful conversations, and problem resolution, the Relationship Banker delivers a positive client experience and supports banking center relationship growth, sales, service, and team goals. Bankers participate in community activities and build new and existing relationships to enhance the bank’s reputation. Positions may be based at one banking center or support multiple locations within a market.

There are two levels. A Relationship Banker develops foundational client engagement, sales, and banking operations skills, completes onboarding, training, and licensing requirements, and works toward progression to Relationship Banker II within approximately 12 months. A Relationship Banker II is fully proficient and independently manages client relationships, uses consultative sales skills, and consistently meets or exceeds performance expectations. Advancement depends on demonstrated capability, performance, and completion of required learning paths and licensing.

Requirements

• High school diploma or equivalent required.
• Experience in banking, retail, sales, or a client-facing environment.
• Demonstrated ability to build relationships and deliver strong client service.
• Strong communication and interpersonal skills.
• Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
• NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
• Relationship Banker: At least 1 year of retail, sales, service, or client-facing experience; banking experience is helpful but not required.
• Relationship Banker II: At least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

• Associate or bachelor’s degree.
• Bilingual proficiency in Spanish.
• Banking experience for the Relationship Banker level.

Responsibilities

• Build and grow client relationships by understanding needs and offering personalized financial solutions.
• Engage clients through proactive outreach, follow-up, and ongoing relationship management.
• Identify opportunities to introduce products and services that support client goals.
• Connect clients with internal specialists and broader banking capabilities when appropriate.
• Deliver a high-quality, consistent client experience and resolve client issues effectively.
• Achieve individual performance goals for account acquisition, lending, referrals, and digital adoption.
• Use a consultative sales approach focused on advice and long-term relationship value.
• Contribute to banking center performance through individual production and collaboration.
• Execute transactions and servicing accurately and in compliance with policies and regulatory requirements.
• Follow procedures that protect clients and the bank, including fraud prevention and risk-awareness practices.
• Collaborate with teammates, share best practices, and support team performance.
• Participate in community activities and outreach to build relationships and generate business.
• Complete required training and licensing milestones and continuously develop relevant skills and knowledge.

Benefits

• Competitive compensation with salary and incentive program.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Continuing education opportunities.
• Employee assistance program.
• Impact Network Groups supporting engagement, awareness of diverse backgrounds and experiences, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED