Relationship Banker

Old National Bank • Casselton, ND

11d • $17 - $30

About The Position

Old National Bank seeks Relationship Bankers to build and strengthen client relationships through personalized financial advice and solutions. The role involves understanding clients’ needs, providing guidance, and connecting them with the bank’s products and services to support their financial goals. Bankers create positive client experiences through proactive outreach, meaningful conversations, and problem resolution, while contributing to banking center relationship growth and team goals. They also participate in community engagement and help enhance the bank’s reputation. Positions may be based at one banking center or support multiple locations within a market.

The position has two levels. Relationship Bankers develop foundational client engagement, sales, and banking operations skills, complete onboarding, training, and licensing requirements, and work toward progression to Relationship Banker II within approximately 12 months. Relationship Banker II is a fully proficient role, involving independent client relationship management, consultative sales, consistent performance, and accurate operational execution. Advancement depends on demonstrated capability, performance, and completion of required learning paths and licensing.

Requirements

• High school diploma or equivalent required.
• Experience in banking, retail, sales, or a client-facing environment.
• Demonstrated ability to build relationships and deliver strong client service.
• Strong communication and interpersonal skills.
• Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
• Must be NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
• Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but is not required.
• Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

• Associate or bachelor’s degree.
• Bilingual proficiency in Spanish.
• Banking experience for the Relationship Banker level.

Responsibilities

• Build and grow client relationships by understanding needs and providing personalized financial solutions.
• Engage clients proactively through outreach, follow-up, and ongoing relationship management.
• Identify opportunities to introduce products and services that meet client goals.
• Partner with internal specialists to connect clients with broader bank capabilities when appropriate.
• Deliver a high-quality, consistent client experience across interactions.
• Achieve individual performance goals, including account acquisition, lending, referrals, and digital adoption.
• Use a consultative sales approach focused on advice and long-term relationship value.
• Contribute to banking center performance through individual production and team collaboration.
• Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
• Follow procedures to protect clients and the bank, including fraud prevention and risk-awareness practices.
• Maintain attention to detail in client interactions and operational activities.
• Collaborate with team members, share best practices, and support overall performance.
• Participate in community activities and outreach to build relationships and generate business.
• Continuously develop skills and knowledge to improve performance and client outcomes.
• Complete onboarding, required training, learning paths, and licensing milestones within established timeframes.
• At the Relationship Banker II level, independently manage and deepen client relationships, conduct proactive outreach, execute the full sales process, and meet or exceed performance goals.

Benefits

• Competitive compensation and incentive program.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Continuing education opportunities.
• Employee assistance program.
• Impact Network Groups that support engagement, awareness of diverse backgrounds and experiences, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED