Relationship Banker

Valley Bank•Westwood, NJ

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through sales execution, lead management, and proactive cross-selling. The role delivers professional, solution-oriented customer service; maintains knowledge of bank products and services; assesses customer needs; and recommends appropriate financial solutions. The banker opens checking, savings, certificate of deposit (CD), and IRA accounts, discusses and sells loan products, and promotes online and mobile banking. The role supports branch operations by processing customer transactions, balancing a cash drawer, and serving as Vault Teller, managing currency and coin orders, shipments, distribution, and branch cash levels within established limits. The Relationship Banker also supports service quality, participates in the sales referral process, assists with coaching and mentoring branch staff, participates in community events and CRA initiatives, and reports significant issues or unusual customer activity to management while following compliance requirements and bank policies.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and demonstrate products and services accurately to customers.
Strong interpersonal and customer service skills, including attentiveness, information retention, tact, and diplomacy with customers and employees.
Strong analytical, problem-solving, and decision-making skills to identify and resolve complex customer issues.
Ability to make sound on-the-spot decisions regarding customer transactions, balancing customer satisfaction with the bank's exposure to loss or fraud.
Ability to interpret written, oral, diagrammatic, or scheduled instructions.
Deep understanding of retail banking and strong customer service skills, including the ability to discuss products and services with customers.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate's or bachelor's degree concentrated in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience or knowledge.

Responsibilities

Grow existing customer relationships and acquire new customers through consistent sales execution, lead management, and proactive cross-selling.
Deliver friendly, professional, solution-oriented customer service in alignment with the bank's mission.
Maintain knowledge of bank products and services, educate customers, and cross-sell to meet their financial needs.
Build customer trust, assess customer needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, maximize sales opportunities, and provide full-service support.
Open checking, savings, CD, and IRA accounts, and discuss or sell loan products to existing and prospective customers.
Demonstrate and promote online and mobile banking capabilities.
Meet customer expectations and service quality standards; participate in or oversee the sales referral process to help ensure customer financial needs are met.
Assist management in coaching and mentoring branch staff.
Process customer transactions efficiently while using technology to enhance service; maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by managing currency and coin orders, shipments, and distribution to tellers, and maintaining adequate branch cash levels within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Follow compliance and regulatory requirements, the bank's code of conduct, and all policies and procedures.