Relationship Banker

Fulton Bank•Manheim Township, PA

7d•$20 - $32•Onsite

About The Position

The Relationship Banker provides an exceptional customer experience at Fulton Bank’s Oregon Pike financial center in Lancaster, Pennsylvania. This full-time role is approximately 40 hours per week, with availability required around branch operating hours; Sundays are not scheduled. The banker handles customer needs across service and sales, including account opening, lending, partner sales referrals, account maintenance, and transaction processing. Through customer-centered conversations, the banker builds relationships, serves as a trusted advisor, promotes suitable banking solutions, and contributes to the financial center’s sales goals. The role involves proactive customer engagement through outbound campaign calls, inbound contact-center inquiries as part of Fulton Bank’s Distributed Work model, appointment scheduling, lobby interactions, and transaction processing. The banker uses digital tools to demonstrate solutions and identify sales opportunities, while using the CRM system and other resources to support onboarding and deepen existing customer relationships. The position also requires compliance with applicable regulations and company policies, sound judgment within established limits, and practical knowledge of digital solutions and technology. The incumbent may serve as a Notary Public for the financial center. Other duties may be assigned by the manager. The position may require registration in the Nationwide Mortgage Licensing System and Registry; employees who must register will be notified in writing.

Requirements

High school diploma or equivalent.
At least 2 years of customer service or sales experience.
Authorization to work in the United States without current or future work-visa sponsorship from Fulton Bank.

Nice To Haves

Proactive and results-oriented approach.
Highly collaborative with Fulton Partners and Financial Center Team Members.
Excellent communication skills and ability to conduct needs-based conversations.

Responsibilities

Engage customers proactively through outbound campaign calls, inbound contact-center inquiries, appointment scheduling, lobby interactions, and transaction processing.
Demonstrate digital solutions and identify sales opportunities to meet or exceed sales goals.
Use sales techniques, the CRM system, and other resources to build customer relationships, support consistent new-customer onboarding, and expand existing relationships.
Handle customer needs including account opening, lending, partner sales referrals, account maintenance, and transaction processing.
Promote banking solutions that enhance customer service and help customers achieve financial goals.
Maintain compliance with applicable regulations and Fulton policies and procedures, using sound judgment within established limits.
Use knowledge of digital solutions and technology to support customers and solve problems.
May serve as a Notary Public for the financial center.
Complete assigned duties and compliance training, identify and escalate relevant compliance risks, and perform other duties as assigned by the manager.

Benefits

Medical plans with prescription drug coverage.
Flexible spending account or health savings account, depending on the medical plan chosen.
Dental insurance.
Vision insurance.
Life insurance.
401(k) program with employer match.
Employee Stock Purchase Plan.
Paid time off programs, including holiday pay.
Paid volunteer time.
Disability insurance coverage.
Maternity and parental leave.
Adoption assistance.
Educational assistance.
Wellness program with financial incentives.
Short-term incentive compensation plan, subject to individual and company performance.