Relationship Banker

Old National Bank • Crookston, MN

7d • $17 - $30

About The Position

The Relationship Banker builds and strengthens client relationships by providing personalized financial advice and solutions. The role focuses on understanding client needs, offering guidance, and connecting clients with Old National Bank products and services to support their financial goals. Through proactive outreach, meaningful conversations, and effective problem resolution, the banker provides a positive client experience and contributes to banking center relationship growth, sales, and service performance. Relationship Bankers also build community relationships and enhance the bank’s reputation. Positions may be based in one banking center or support multiple locations within a market.

The role has two levels. Relationship Bankers develop foundational skills in client engagement, sales, and banking operations, complete onboarding and learning requirements, and are expected to demonstrate readiness to advance to Relationship Banker II within approximately 12 months. Relationship Banker II is a fully proficient role that independently manages client relationships, demonstrates consultative sales skills, and consistently meets or exceeds performance expectations. Advancement depends on demonstrated capability, operational execution, completion of required learning paths, and licensing.

Requirements

• High school diploma or equivalent.
• Experience in banking, retail, sales, service, or another client-facing environment.
• Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but not required.
• Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.
• Demonstrated ability to build relationships and deliver strong client service.
• Strong communication and interpersonal skills.
• Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
• NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.

Nice To Haves

• Associate or bachelor’s degree.
• Bilingual Spanish proficiency.
• Banking experience for the Relationship Banker level.

Responsibilities

• Build and grow client relationships by understanding needs and providing personalized financial solutions.
• Proactively engage clients through outreach, follow-up, and ongoing relationship management.
• Identify opportunities to introduce additional products and services that meet client goals.
• Partner with internal specialists to connect clients to broader capabilities when appropriate.
• Deliver a consistent, high-quality client experience across interactions.
• Achieve individual performance goals involving account acquisition, lending, referrals, and digital adoption.
• Use a consultative sales approach focused on advice and long-term relationship value.
• Contribute to banking center performance through individual production and team collaboration.
• Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
• Follow procedures that protect clients and the bank, including fraud prevention and risk-awareness practices.
• Collaborate with team members, share best practices, and support overall performance.
• Participate in community activities and outreach to build relationships and generate business.
• Continuously develop skills and knowledge to improve performance and client outcomes.
• Complete required onboarding, training, learning, and licensing milestones within established timeframes.

Benefits

• Competitive compensation and incentive program.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Continuing education opportunities.
• Employee assistance program.
• Impact Network Groups focused on engagement, awareness of diverse backgrounds and experiences, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED