Relationship Banker

INB, N.A.•Springfield, IL

10d•Onsite

About The Position

The Relationship Banker is a front-line customer ambassador for INB, cross-trained to provide customers with a high-quality experience. The role requires understanding customers’ transaction requirements, explaining available options, and educating customers about INB financial products. Relationship Bankers refer or sell products and services that match customer needs and help with account openings, account management, other financial service needs, and account maintenance as part of branch operations. They complete customer transactions promptly and efficiently, maintain accurate records, handle assigned funds thoroughly, and participate in the branch’s sales and quality referral process as directed by management. This is an in-office position in Springfield, Illinois, with a stated salary of $19.00 per hour. The position has no supervisory responsibilities.

Requirements

High school diploma or equivalent.
Ability to communicate effectively and clearly, both in writing and verbally.
Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
Ability to perform basic mathematical calculations and accurately count and process large sums of cash.
Good judgment in making routine and complex decisions.
Excellent customer service skills and ability to sell products and services.
Goal-oriented, able to achieve individual goals, and able to work as a team player toward departmental and bank goals.
Flexibility and ability to adapt to a changing environment.
Proficiency in Microsoft Office programs and ability to quickly learn other bank-related programs.
Ability to occasionally or regularly lift and/or move items weighing up to 10 pounds, sit or stand for extended periods while working at a computer or monitor, and use hands and fingers to operate and maintain computer equipment, keyboards, and related technology.

Nice To Haves

Previous banking or teller experience.
Experience in a customer-contact or cross-selling position.

Responsibilities

Understand customers’ transaction requirements and communicate available options effectively.
Educate customers about INB financial products and refer or sell suitable products and services.
Assist customers with account openings, account management, financial service needs, and account maintenance.
Complete customer transactions promptly and efficiently.
Maintain accurate records and handle assigned funds thoroughly.
Participate in the branch’s sales and quality referral process as directed by management.