Relationship Banker

Old National Bank•Grafton, ND

11d•$17 - $30•Onsite

About The Position

The Relationship Banker builds and strengthens client relationships by delivering personalized financial advice and solutions. The role involves understanding client needs, providing guidance, and connecting clients to Old National Bank products and services to support their financial goals. Through proactive outreach, meaningful conversations, and effective problem resolution, the banker creates a positive client experience and supports banking center relationship growth, sales, service, and team goals. Bankers also participate in community activities, build new relationships, deepen existing ones, and enhance the bank’s reputation. Positions may be based in one banking center or support multiple locations within a market. Old National Bank has served clients and communities since 1834 and has over $70 billion in total assets. It describes itself as a community- and client-focused regional bank that invests in communities through volunteering and charitable giving. The organization offers competitive compensation and an inclusive workplace, including Impact Network Groups led by team members. There are two levels of the role. Relationship Bankers develop foundational client engagement, sales, and banking operations skills, complete onboarding, training, and licensing requirements, and are expected to demonstrate readiness to advance to Relationship Banker II within approximately 12 months. Relationship Banker II is a fully proficient role involving independent relationship management, consultative sales, consistent performance, and strong operational execution. Advancement depends on demonstrated capability, sustained performance, training and learning-path completion, and licensing. The stated salary range is $17.00 to $29.75 per hour. Actual offers may vary based on role responsibilities, skills, professional experience, education, and geographic location.

Requirements

High school diploma or equivalent required.
Experience in banking, retail, sales, or a client-facing environment.
Demonstrated ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
Must be NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but not required.
Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

Associate or bachelor’s degree preferred.
Bilingual proficiency in Spanish preferred but not required.

Responsibilities

Build and grow client relationships by understanding client needs and providing personalized financial solutions.
Proactively engage clients through outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce additional products and services that meet client goals.
Partner with internal specialists to connect clients to broader capabilities when appropriate.
Deliver a consistent, high-quality client experience across interactions.
Meet individual performance goals, including account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking center performance through individual production and team collaboration.
Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
Follow procedures for client and bank protection, including fraud prevention and risk awareness.
Maintain attention to detail in client interactions and operational activities.
Collaborate with team members, share best practices, and support overall performance.
Participate in community activities and outreach to build relationships and generate business.
Continuously develop skills and knowledge to improve performance and client outcomes.
Complete required onboarding, learning, training, and licensing milestones.
For Relationship Banker II, independently deepen client relationships through needs-based conversations and proactive outreach; execute the full sales process, including cross-selling and partner referrals.