Relationship Banker
Old National Bank • Larimore, ND11d
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Relationship Banker
Old National Bank•Larimore, ND
About The Position
The Relationship Banker builds and strengthens client relationships by delivering personalized financial advice and solutions. The role focuses on understanding client needs, providing guidance, and connecting clients with Old National Bank products and services to support their financial goals. Bankers create positive client experiences through proactive outreach, meaningful conversations, and effective problem resolution while contributing to banking center relationship growth, team goals, and consistent sales and service execution. They also participate in their communities to build relationships and enhance the bank’s reputation. Positions may be based in one banking center or support multiple locations within a market. Old National Bank has served clients and communities since 1834 and has more than $70 billion in total assets. The bank describes itself as a community- and client-focused company committed to social responsibility, volunteering, charitable giving, and inclusion. The position has two levels. A Relationship Banker develops foundational client engagement, sales, and banking operations skills, completes onboarding, training, and licensing requirements, and is expected to demonstrate readiness to progress to Relationship Banker II within approximately 12 months. A Relationship Banker II is fully proficient, independently manages client relationships, demonstrates consultative sales skills, and consistently meets or exceeds performance expectations. Advancement depends on demonstrated capability, sustained performance, and completion of required learning paths and licensing.
Requirements
- High school diploma or equivalent.
- Experience in banking, retail, sales, or a client-facing environment.
- Demonstrated ability to build relationships and deliver strong client service.
- Strong communication and interpersonal skills.
- Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
- NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
- Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but not required.
- Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.
- Relationship Banker: complete onboarding and learning requirements and demonstrate readiness to progress to Relationship Banker II within approximately 12 months.
- Relationship Banker II: successfully complete the Relationship Banker learning path or have equivalent experience, and consistently meet or exceed performance expectations.
Nice To Haves
- Associate or bachelor’s degree.
- Bilingual proficiency in Spanish.
- Banking experience for the Relationship Banker level.
Responsibilities
- Build and grow client relationships by understanding client needs and providing personalized financial solutions.
- Engage clients proactively through outreach, follow-up, and ongoing relationship management.
- Identify opportunities to introduce additional products and services that support client goals.
- Partner with internal specialists to connect clients to broader capabilities when appropriate.
- Deliver a high-quality and consistent client experience across interactions.
- Achieve individual performance goals, including account acquisition, lending, referrals, and digital adoption.
- Use a consultative sales approach focused on advice and long-term relationship value.
- Contribute to banking center performance through individual production and team collaboration.
- Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
- Follow procedures to protect clients and the bank, including fraud prevention and risk-awareness practices.
- Collaborate with team members to share best practices and support performance.
- Participate in community activities and outreach to build relationships and generate business.
- Continuously develop skills and knowledge to improve performance and client outcomes.
- For Relationship Banker II, independently manage client relationships, conduct needs-based conversations and proactive outreach, complete the sales process including cross-selling and partner referrals, and maintain operational accuracy.
Benefits
- Competitive compensation with salary and incentive program
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Continuing education opportunities
- Employee assistance program
- Impact Network Groups
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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