Relationship Banker II - Nashboro Village

Regions Bank•Nashville, TN

8d•Onsite

About The Position

At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs, then proactively offers appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to individually driven, competitive candidates who also work effectively as part of a team. Strong communication and customer-needs identification skills are important. It offers candidates with retail or sales experience an opportunity to begin a banking career with potential for growth and development. The position works toward branch targets and goals by advising customers on Regions’ consumer and business products, including loan and deposit products, and by helping them use mobile, online, and ATM banking. It may also include greeting customers and processing transactions. The banker resolves customer issues, refers customers with complex needs to internal experts, and follows bank procedures and applicable laws and regulations. The role requires NMLS registration, time tracking for hours worked over 40 per week, and is eligible for overtime and incentive compensation.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong relationship-building skills.
Strong communication skills and customer focus.

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Make outbound calls using customer and prospect lead lists to expand existing relationships and acquire new customers.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit products.
Educate customers about mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, including sharing responsibility for greeting customers and processing transactions.
Own and resolve customer issues.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes, procedures, laws, and regulations, and complete duties assigned or delegated by the Branch Manager.
Help ensure sound banking practices, including managing, identifying, and reporting operational risks.