Relationship Banker II

Simmons Bank•Florissant, MO

20h

About The Position

Simmons Bank is a regional community bank offering customers a range of financial capabilities and banking choices, supported by technology. The Relationship Banker builds, expands, and retains client relationships while delivering an exceptional client experience. The role assesses customer needs and recommends bank products and services to help customers pursue current and future financial goals. Relationship Bankers market Simmons Bank solutions to existing customers and prospects through daily interactions, outbound calls, business visits, networking events, and periodic “At Work” events. They work toward individual and branch goals and may also assist with account service and maintenance, teller transactions, problem resolution, and other transaction needs. The position receives training on required products, services, needs-based conversations, and tools. Relationship Bankers are expected to represent Simmons Bank professionally and positively.

Requirements

High school diploma or GED.
Two years of customer-facing and goal-oriented experience.
Ability to motivate and present information effectively in one-on-one and small-group situations with customers, clients, and colleagues.
Ability to work with a team-centric approach in a fast-paced, evolving banking environment.
Register with the National Mortgage Licensing System and Registry (NMLS) and/or obtain an NMLS license after employment.
Knowledge of and ability to use MS Office programs.
Ability to understand and use social media platforms to share brand awareness and obtain market knowledge.
Ability to travel occasionally for meetings, training, bank conversion, and acquisition support; overnight or out-of-town travel is sporadic and minimal.
Ability to provide support and guidance at other banking institutions within the market.

Responsibilities

Share and recommend the bank’s full range of resources, including in-branch services, digital capabilities, and business partner resources.
Meet individual goals through required in-person and outbound calling activities, using a needs-based approach to share solutions and recommendations.
Perform account opening and closing functions, help customers select appropriate accounts, research accounts, and comply with BSA and CIP requirements.
Facilitate consumer loan requests by soliciting requests, maintaining knowledge of loan policies and procedures, and assisting with branch consumer loan portfolios.
Identify customer needs and refer customers to partners serving small businesses, corporate and institutional clients, and mortgage and financial advisory needs.
Maintain client satisfaction by engaging customers and providing an optimal customer experience.
Complete departmental documents and activities in compliance with applicable laws, regulations, policies, and procedures, including required compliance training.
Process customer requests and transactions accurately and professionally while engaging customers to identify needs and recommend solutions.
Coach and lead the branch team according to process and protocol in the absence of an AFCM.
Perform other duties and responsibilities as assigned.