Relationship Banker II

Cape & Coast Bank•Barnstable, MA

1d•$22 - $25

About The Position

The Relationship Banker II cultivates customer relationships by providing centralized and comprehensive banking services, processing financial transactions, servicing accounts, and educating customers about products and banking tools. The role serves as a branch supervisor and may oversee daily teller-line operations, including supervisor overrides, bank-check signing, check-cashing and deposit approvals, and available-funds requirements under Regulation CC. The banker may also support vault-cash ordering, cash shipments, and daily balancing of vaults and ATMs while observing dual-control requirements. The position may involve opening and closing the branch. The Relationship Banker II proactively identifies customer banking needs, delivers training and support for mobile and online banking to customers and branch employees, and originates and underwrites consumer loan applications under the Bank’s policies. The role may originate home-equity credit lines under the supervision of the residential mortgage department. Duties are performed in accordance with applicable regulatory requirements and Bank policies. Other related or unrelated duties may be assigned as needed.

Requirements

High school diploma or GED required.
One to three years of previous retail banking experience in a Relationship Banker role preferred for Relationship Banker II.
Ability to maintain confidentiality with tact and diplomacy.
Exceptional customer-focused skills, including the ability to handle difficult situations and respond promptly to customer needs.
Professional verbal and written communication skills, effective listening, patience, and empathy.
Professional appearance and demeanor.
Ability to master required system applications and use a variety of mobile devices; comprehensive understanding of mobile and online banking programs.
Ability to stand for prolonged periods.
Ability to lift and carry up to 25 pounds occasionally.

Nice To Haves

Associate degree in business or a related field preferred.

Responsibilities

Initiate contact with customers to determine their banking needs and cultivate customer relationships.
Accurately process deposits, withdrawals, payments, and other financial transactions; maintain and balance the cash drawer.
Respond to customer inquiries, refer issues when needed, and follow up to ensure concerns are resolved.
Recommend Bank products and services based on customers’ financial needs and goals.
Provide training and support on mobile and online banking applications to customers and branch employees.
Maintain knowledge of current products, fees, policies, and applicable regulatory requirements, and educate customers as appropriate.
May assist customers with safe deposit boxes.
Participate in the Bank’s customer-needs-based sales program as an individual and team member.
Oversee daily teller-line operations as needed, including supervisor overrides, bank-check signing, and approval of check cashing and deposits.
Support vault-cash ordering, cash shipments, and daily balancing of vaults and ATMs; follow dual-control requirements.
May open and close the branch office.
Originate and underwrite consumer loan applications in accordance with Bank policies and procedures.
Originate home-equity credit lines under the supervision of the residential mortgage department.
Perform duties in accordance with regulatory compliance requirements and Bank policies and procedures.